Nasuni | Boston Seaport, Massachusetts
Work arrangement: Hybrid — 3 days onsite, 2 days remote
Reports to: Director, Revenue Operations Systems
Nasuni is seeking a Senior Revenue Operations Manager, Post-Sale to design, improve, and scale the business processes supporting our customer revenue lifecycle.
This role owns the operational workflows that help our Customer Success and Account Management teams drive gross and net revenue retention, while supporting Customer Support, Technical Account Management, and Professional Services.
You'll connect customer, technical, and revenue processes to make renewals more predictable, customer risks more actionable, and cross-functional execution more consistent.
This is a business process ownership role, not a systems administration position. We're looking for a systems thinker who sees how people, processes, data, and technology work together—and knows how to translate complex challenges into practical, measurable improvements.
As a senior individual contributor, you'll independently lead complex, cross-functional operational initiatives, define process requirements, prioritize improvements, and influence stakeholders across the post-sale organization.
You'll own business process design and adoption, partnering with Enterprise Business Systems and Analytics teams that manage technical implementation and reporting infrastructure.
You will be responsible for evaluating and championing AI-enabled tools and setting standards for their use - You will drive and champion that change to AI Tools.
Post-sale revenue operations
Customer health and retention
Process improvement and enablement
Cross-functional partnership
Success means more reliable renewal execution, earlier identification of customer risk, clearer accountability between teams, and measurable improvements in process adoption, efficiency, and data quality.
Must-have qualifications
Preferred qualifications
Ideal experience
Experience guidelines
Typically 9+ years of relevant operations experience, including 4+ years focused on post-sale operations or process ownership. Demonstrated responsibility, complexity, and measurable results matter more than an exact career timeline. We are also open to remote candidates for this role. #LI-Remote #BI-Remote
Nasuni is the unstructured data foundation for enterprise teams and the AI that supports them. We manage, protect, and activate the world's unstructured data so organizations can work smarter, spend wisely, and create safely without limits.
As a Vista-backed SaaS data infrastructure company, we're transforming how enterprises work with file data through a cloud-native, AI-ready platform. Our technology brings together enterprise file services, data protection, and governed data activation to support global collaboration, analytics, and intelligent automation.
Based in Boston Seaport, you'll help shape the operational foundation behind our customer experience and recurring revenue growth.
You'll collaborate with teams across the business, solve meaningful operational challenges, and create scalable processes as Nasuni expands its platform and customer relationships.
Our leadership principles— Unify to Win, Innovate to Lead, and Level Up to Scale —reflect our commitment to collaboration, practical innovation, and continuous improvement.
Our Boston hybrid model combines regular in-person collaboration with flexibility for focused remote work.
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
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Best in class employee onboarding and training
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"Take What You Need” paid time off policy
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Comprehensive health, dental and vision plans
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Company-paid life and disability insurance
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401(k) and Roth IRA retirement plan
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Generous employee referral bonuses
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Flexible remote work policy
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10 Paid Holidays
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Wide array of wellbeing offerings
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Pre-tax savings accounts with company contributions
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Great team culture and social activities
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Collaborative workspaces
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Free on-site fitness centers and stocked kitchens in select office locations
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Professional development resources
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
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About Nasuni
