Service ArchitectFull-timeDepartment: Shared Managed ServicesEmployment Hours: Full timeCompany DescriptionTelefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace and Cyber Security & Networking.Values:Open, Bold, TrustedTrusted Partners:Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle PartnerHPE: Platinum Partner– FY23 UK&I Solution Provider of the YearPalo Alto & Crowdstrike: part of our NextDefense Cyber Security PortfolioFortinet: Elite VIP Program – one of only 2 in the UKAWS: Premier Tier Services PartnerJob DescriptionService ArchitectMain purpose of the jobThe main purpose of a Telefónica Tech Service Architect will:support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Techs strategic delivery of Policing servicesact as the primary service design & architecture interface between the customer and Telefónica Tech.work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery.act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions.Main Duties and Responsibilities:Essential duties may include, but are not limited to, the following:Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the Policing sectorLeading the design and implementation of managed service operations and project deliveryLeading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service managementSupport the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAFExperience and skills:Previous experience in a Service Architect roleExperience in designing, implementing, and delivering enterprise level IT Managed Services.ITIL QualifiedExperience Police Sector aligned Service ArchitectureExperience of managing ITIL processes across service towers and third parties (SIAM)Experience at senior management level in a large, complex customer facing organizationProven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiencyDesirable experience:Advanced academic background, preferably to good degree level or equivalentProven commercial acumenGood working knowledge of relevant functional systemsExperience in dealing with and influencing multi-tier managementQualificationsRelevant professional experience in Atlassian platform architecture, administration and development, gained within a medium to large enterprise environment.Demonstrable expertise in Jira and Confluence configuration, integration, automation and governance.Must hold, or be eligible to obtain, UK Security Check (SC) Clearance. This is a mandatory requirement for appointment to the role.Desirable QualificationsAtlassian Certified Professional (ACP) certification(s).ITIL Foundation.Security or cloud platform certifications.Additional InformationAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves.We celebrate and respect our differences because diversity drives innovation and makes us stronger.Be yourself with us, and feel that you belong.We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint
