Service Manager - The Chase Apartment HomesFull-timeDepartment: MaintenanceEmployee Type: RegularCompany DescriptionWho We AreAIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.Job DescriptionService/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.AIR Communitiesuses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.What We OfferAIR offers attractive compensation packages that reward performance including:Expected pay rate of $70,000 to $73,000 annually + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.Monthly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earnup to $250 per month and renewal split bonuses.An Apartment Benefit option is availableto live on-site at the community you are working. The market rent is included as additional income to your base salary and automatically applied to the 100% of the rent cost. Income taxes apply to 80% of the rent cost, as it is considered taxable income.The unit will be selected and approved by Operations leadership based on availability. (certain exclusions apply, specific unit is based on availability and must be approved by operations leadership and an application is required).Additional Benefits listed below.What You Will DoLead and develop a team of 3 direct reportsProvide exemplary service to residents and team membersEnsure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & SafetyManage budget efficiently to maximize return on investment while maintaining highest level of quality and customer serviceProcess Oversight: Coordinates the make-ready sequence, ensuring all steps are completed in the correct order to avoid rework and delaysInspection & Documentation: Leads or supervises move-out inspections, documenting condition, identifying damage, and creating a detailed punch list for repairs and cleaningWork Sequencing: Ensures trades/vendors (painting, flooring, repairs, cleaning) are scheduled in the right order — for example, repairs before painting, flooring before deep cleaningVendor & Staff Management: Manages third-party vendors or on-site maintenance teams, ensuring timely arrival, quality work, and adherence to deadlinesQuality Control: Conducts final walkthroughs to confirm the unit meets leasing standards, addressing any missed items before sign-offCoordination: Acts as the central point for communication between residents, maintenance staff, vendors, and property management to keep the turnover process moving smoothlyQualificationsWhat You HaveAt least 3 years of experience with technical maintenance and facilities managementideally in property management or similar industry (hospitality, retail, restaurants etc.)1-3 years of experience leading a teamof people in customer service, and asset maintenanceA reliable mode of transportationAbility to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)Comfort with physical activity as you must be able and willing to move heavy equipment and machineryAbility to read, write, and speak EnglishWho You ArePassionate about team buildingStrong with mechanical aptitudeSolution-focusedPracticalMotivatedCustomer service orientedHighly organizedGreat trouble-shooterExpert on attention to detailAdditional InformationBenefitsPaid time off includingvacation, sick time, and 14 holidays.Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).401(k) planwith up to 6% employer match.Paid parental leaveof up to 16 weeks.Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.15 hours ofpaid time annually for community service.Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, andcareer growth.What You Need to KnowApplication Deadline:Theinitial deadlinefor applications is09/30/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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