ServiceNow Support Consultant - OstravaFull-timeContract type: Permanent contractCompany DescriptionDevoteamis an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability.Tech native for over 30 years,Devoteam guides businesses through sustainable digital transformation to deliver value.With over 11,000 tech architects in more than 25 countriesacross Europe, the Middle East, and Africa,Devoteam is committed to using technology to serve people.Devoteam has been aServiceNow Elite Partner since 2019.In 2026, it was recognised as ServiceNow Partner of the Yearfor the fourth consecutive year.Job DescriptionWe are seeking a proactive and skilledServiceNow Support Consultantto join our growing team. This role is crucial for ensuring the smooth operation and optimal performance of our clients' ServiceNow instances. You will be the primary point of contact for resolving incidents, fulfilling service requests, and providing expert guidance to users, helping them maximize their investment in the ServiceNow platform.The ideal candidate possesses astrong technicalbackground in ServiceNow, excellent problem-solving abilities, and a commitment to delivering outstanding customer service.Key Responsibilities:Incident Resolution & Troubleshooting:Serve as the primary point of contact for users reporting issues or requesting support related to ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM, GRC).Diagnose, troubleshoot, and resolve complex ServiceNow incidents, providing timely and effective solutions.Service Request Fulfillment:Process and fulfill service requests within the ServiceNow platform, such as user provisioning, access management, data modifications, and minor configuration changes.Ensure adherence to established service level agreements (SLAs) for all incidents and service requests.User Support & Guidance:Provide expert guidance and best practices to ServiceNow users, helping them navigate the platform and utilize its features effectively.Configuration & Maintenance:Perform routine system health checks, monitoring, and maintenance activities to ensure platform stability and performance.Collaboration & Communication:Collaborate closely with internal development teams, project managers, and other support staff to ensure seamless service delivery.Documentation & Reporting:Maintain accurate and detailed records of all support activities, resolutions, and configurations within the ticketing system.Generate reports on common issues, performance trends, and service delivery metrics.QualificationsRequirements:Must have:Minimum1 year of professional experience in an IT Support, Technical Support, or Application Support role, with a strong focus on ServiceNow or similar tools.Basic knowledge ofJavaScript, HTML, CSS, and GlideScript.Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.Strong communication skills (written and verbal) inEnglish, with the ability to explain technical concepts to non-technical users.Germanlanguage is a plusStrong customer service orientation and a commitment to user satisfaction.Ability to work independently and manage multiple prioritiesin a fast-paced environment.A proactive attitude and a willingness to continuously learn and adapt to new technologies.Team player withstrong interpersonal skills.We prefer:ServiceNow Certified System Administrator (CSA) is a big plus.Additional ServiceNow certifications (e.g., CIS-ITSM, CIS-HRSD) are a significant advantage.Additional InformationBenefits:5 weeks of vacation per year (= 1 week extra)4 “My Days” per yearHybrid officeFlexible working hoursUdemy for business accountMeal allowance up to 32.000 CZK/year (129,50 CZK/day)Cafeteria 1200 CZK/month (MultiSport Card available)Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)Employee Referral ProgramSabbatical leaveRepurchase of hardwareMoreover, we offer:Above standard working equipmentCompany mobile phone (selection from Android/iPhone)Company laptop (Windows/macOS)Coffee, tea, snacks and breakfasts in the officeCompany events and team buildingsGifts for work anniversaries, promotion or childbirthFriendly and open cultureAnd last but not least, you can rely on:Transparent framework for career growth, reinforced by annual performance evaluationsTrust and autonomy, with no micro-managementLearning from senior colleagues and opportunities to collaborate with professionals from various industriesOpportunities to attend conferences to keep skills up-to-dateUsage of AI tools and access to elaborate, tailored AI trainingBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
