Sr Staff Software EngineerFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionITOM Health is ServiceNow’s suite of IT Operations Management applications. These products help companies manage and monitor their IT environments, proactively ensure system availability, and handle issues and incidents before they affect the business. As customers rely more on these capabilities to keep their operations running, the user experience has to be clear, fast, and consistent across a wide set of applications and workflows.You will be responsible for designing the user interface architecture for ITOM Health applications and defining the development standards that keep those applications coherent, maintainable, and scalable. This role sets the technical direction for how front-end components are built, shared, and extended, and works closely with engineering teams to turn that direction into working software. Increasingly, the work also involves using AI tools to accelerate design and development, and defining how the team uses them responsibly and effectively.What you get to do in this roleShape the UI architecture across ITOM Health applications, including component models, shared patterns, and the boundaries between application and platform codeDefine and evolve development standards for UI engineering, covering code structure, accessibility, performance, testing, and reusePartner with product owners and engineering teams to translate operational workflows (monitoring, event and incident handling, service operations) into intuitive, efficient interfacesEvaluate and adopt AI-assisted development tools, and establish practices that make the team more productive without compromising qualityDesign interfaces that customers can extend and customize to fit their own processes and environmentsReview designs and code, and set the bar for quality through clear guidance and hands-on contributionMentor engineers and promote knowledge-sharing across the team and with adjacent ITOM and platform teamsQualifications6+ years of experience with any of the modern UI frameworks, such as Angular, React, or Vue.Passion for UI developmentExperience using AI tools and building AI products.Ability to work with cross-cultural teamsPassion for JavaScript and the Web as a platform, reusability, and componentizationExperience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerationsAnalytical and design skillsAbility to manage projects with material technical risk at a team levelAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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