About VasionFor more than a decade, Vasion has been helping companies simplify their print infrastructure, automate business processes, and integrate their technology in a more secure environment. Our mission, to make digital transformation attainable for everyone, drives a culture of innovation and exploration. We have one simple goal: help organizations simplify processes through automation and integration.So we created simple, cost-effective, and easy-to-implement digital tools that work together, removing bottlenecks and improving efficiency. And we’re always on the lookout for new people who can help us innovate, grow, and reach our goal.
About the roleVasion is looking for a Staff Technical Account Manager to set how technical account management is practiced across our Federal customers. You will be the senior technical authority after the sale for civilian, defense, and other regulated government accounts, where the architecture, the compliance boundary, and the mission stakes all raise the bar. We modernize how organizations handle documents, print, and content workflows, replacing fragmented legacy tools with a single, secure platform. In Federal, that means doing it inside authorization boundaries, restricted networks, and change windows that leave little room for surprises.This is a practice-level role. You will not only run a book of strategic accounts. You will define the standards, planning method, and reusable assets the rest of the team uses to do strong work on Federal accounts.At a GlanceSegment:Federal government: civilian agencies, Department of Defense and its components, and Federal system integrators and partnersVertical focus:Federal and regulated public sectorEngagement model:Post-sales technical leadership across adoption, retention, and expansion, with practice-level ownershipWork model:Remote; ability to travel up to 25%Security:Active or previously held U.S. security clearance required (see Requirements)Success metrics:Gross retention across the Federal book, trend in repeat escalations, risk identified before the customer raises it, adoption milestones met, expansion ARR influencedWhat Success Looks LikeFederal customers experience one consistent standard of technical care, no matter which TAM or partner is serving them. Risk is classified the same way across the book and triggers the same response. Escalations lead to systemic fixes, not repeated recovery. Product and Engineering hear about authorization-boundary, release-timing, and architecture risk early and with evidence. Renewals and expansions in this segment are won because the technical trust was already built.Where You'll Have ImpactSetting the standard for Federal technical account management and leading on the most consequential accounts.Federal advisory standard:Define what counts as a risk signal in Federal environments, how risk is classified, and the advisory response each class triggers, so assessments are consistent across the team. Anticipate how product roadmap, release, and compliance changes will land across the Federal book, and advise ahead of the change rather than after it.Technical planning method:Own the planning method for the Federal practice, including what a target state must specify, how horizons are set, and how the forward technical calendar tracks authorization milestones, impact level transitions, audits, change freezes, and end-of-life dates. Aggregate plans into a view of where the Federal installed base is heading, and bring it to Product and Engineering as an input to roadmap and lifecycle decisions.Technical leadership across products and teams:Act as the technical lead where remediation spans several products or teams. Define how escalation response is structured, staffed, and evidenced so it does not depend on individual heroics. Turn recurring issues into systemic correction, with the evidence Product and Engineering need to make a decision.Service delivery standard:Define how Federal engagements are structured, delivered, and evidenced against entitlement. Orchestrate Professional Services, Support, and partners so delivery quality is consistent regardless of who executes it. Aggregate delivery and adoption data to spot retention and adoption risk before it shows up account by account.Compliance-aware adoption:Help Federal customers get the full value of what they own while staying inside their authorization boundary, including serverless and secure print management, smart card and badge-based authentication, restricted and segmented network deployments, and document workflow and capture use cases.Executive and partner engagement:Engage customer technical executives on the highest-consequence accounts, and represent Vasion's technical position with Federal partners, integrators, and sponsoring agencies.Reusable assets and enablement:Build the reference architectures, diagnostic assets, playbooks, and enablement that let the team replicate strong Federal work. Calibrate the judgment of other TAMs so plans, assessments, and confidence levels are comparable across accounts.Own a book of strategic Federal accounts:Hold the technical relationship on the most complex Federal accounts, including multi-department and multi-sponsor structures where one TAM protects retention across the whole.What You BringDeep technical authority, Federal compliance fluency, and the judgment to set a standard others can follow:Post-sales technical leadership:Proven ability to lead a practice or a program, not just a book, including standards, playbooks, review, and teaching.Architecture and systems thinking:Authoritative expertise in cloud and hybrid architecture, and in restricted, segmented, and air-gapped environments and large device fleets.Networking and identity:Strong grasp of DNS, proxies, firewalls, LDAP and SSO, and Federal authentication patterns including CAC/PIV smart card.Security and compliance:Working knowledge of FedRAMP, DoD Cloud Computing SRG Impact Levels (IL4/IL5/IL6), NIST 800-53 and 800-171, FIPS-validated cryptography, STIG hardening, vulnerability and continuous monitoring, and the ATO process as customers experience it.Domain expertise:Print, Workflow, and Output Automation in cloud and hybrid environments.Technical toolbox:Diagramming; bash and/or PowerShell; SQL; RESTful APIs; Jira; AI-assisted workflows.Executive communication:Clear, calm technical communication with customer technical executives, program managers, and security officers, especially when the answer is unwelcome.QualificationsSenior-level post-sales experience and the clearance to work Federal accounts:Active or previously held U.S. government security clearance8-10+ years in technical account management, post-sales engineering, or senior technical support for SaaS or enterprise software, including significant time supporting Federal or other regulated customersTrack record leading the technical response on high-consequence escalations spanning several products or teamsDemonstrated experience mentoring other technical staff and setting standards or reusable assets that others adoptedStrong writing and presentation skills, including to executive audiencesBachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent experienceEnglish language proficiency; additional language skills valuedWhat Sets You ApartFederal instincts that identify risk and opportunity before anyone asks:Hands-on experience supporting a DoD or civilian agency, a Federal system integrator, or a FedRAMP-authorized SaaS providerExperience supporting a customer through an ATO, an impact level transition, or a FedRAMP annual assessmentExperience with Federal vulnerability management, including POA&M and continuous monitoring processesTrack record of turning field findings into product or engineering changeExperience representing a vendor at Federal industry events or partner engagementsBenefitsFlexible work environmentDiscretionary Vacation BonusFlexible paid time offPaid parental leaveCompetitive payA full suite of traditional benefitsTraining/Advancement opportunities401k with company match and immediate vestingMental health & coaching supportFinancial wellness educationCompany-contributed HSAOn-site perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.Our Core ValuesVasion looks for people who will exemplify its four core values and are driven to become:Disruptive Visionaries:Our customers are the heroes, and our role is to be a guide on their journey, truly listening and identifying the needs and wants of our customers.Relationship Builders:We treat people as people, building strong relationships through empathy, compassion, and honest communication.Candor Seekers:Candid conversations are critical to achieving objectives, and we nurture a culture of caring personally and challenging directly.Action Owners:Every employee takes ownership of any failures and develops a plan to win, no matter their tenure or circumstance.More about VasionVisit https://www.vasion.com to learn more about Vasion.Additional InformationVasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.
About Vasion
