Strategic Operations

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them. Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day. Keeping pace with this kind of prolific growth requires true generalists situated at the heart of the business: people who love variety, thrive on solving problems, and want to see how every part of a fast-growing startup works. As a Strategic Operations Associate, you will be at the center of everything that keeps Profound running, helping the team move faster, stay organized, and scale smoothly. The problems you solve will be different every day and every month, and the mandate of the role will grow with the business.

What you’ll do

• Planning and building the foundations of the company as we grow, from defining organizational structure and operational cadence to the systems and processes that underpin how we work
• Building internal operating systems: communication frameworks, cross-functional policies, and the processes that help a fast-growing team stay coordinated and most effective
• Supporting investor and board updates, ensuring leadership has the materials they need to communicate most effectively
• Partnering closely with Finance and Legal to set up international entities, navigate payroll and employment law, and manage compliance across jurisdictions
• Managing vendor relationships and coordinating with external partners across a range of business functions
• Restructuring customer-facing team structures and account assignments to better balance workload and prioritize accounts
• Leading office moves and real estate processes, from site search to negotiations through build-out coordination
• Plugging into any department that needs a strategic and executional partner on a high-priority initiative

Who you are

• 3+ years of experience in similar roles at a high growth startup, investment banking, consulting, or a similarly demanding, fast-paced environment
• Exceptionally organized and executional; you close loops, follow through, and don't let things fall through the cracks
• A systems thinker who can see the structure behind a problem and build durable solutions, not just quick fixes
• A strong communicator who can work effectively with anyone, from a first-year hire to a C-suite leader
• Energized by ambiguity and the growing pains that come with building a company at speed, not frustrated by them
• High agency and low ego, with a genuine bias toward action and outcomes over process

Location

This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $110,000 to $200,000 (NYC). Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring. #LI-DNI Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.