Team Manager (Online Casino Gaming Studio)Full-timeCompensation: CAD55000- CAD60000- yearlyCompany DescriptionEvolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.Job DescriptionKey ResponsibilitiesLead by example and serve as the first point of contact for your teamCoach and develop subordinates through one-to-ones, feedback, and performance managementManage scheduling to ensure adequate headcount coverage for all operating tablesConduct training sessions and ensure correct skills development during BPA sessionsCommunicate all news, updates, and procedural changes to the team in a timely mannerParticipate in recruitment, training, and development of team membersPrepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plansOrganize and lead team and individual meetingsReport to Senior Team Manager regarding team needs, changes, and staffing issuesMaintain Team Managers Manual and other online resourcesProficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio DeskWhen assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaignsComplete incident reports and assist employees with documentation as neededEnsure all procedural, legal, and disciplinary standards are followed and enforcedReport any non-compliance with company standards, procedures, or legal requirementsWork flexible shifts and hours as assignedObtain First Aid Level 1 certification (company sponsored)QualificationsEssential QualificationsFluent English language proficiency with strong written and oral communication skillsProficiency with Microsoft Office and computer systemsKnowledge of casino gaming operations and proceduresFirst Aid Level 1 certification (or willingness to obtain)Preferred QualificationsPrevious managerial experience in hospitality, gaming, or related customer-facing industriesFluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese)Experience working in a live gaming or broadcast environmentAdditional InformationThis position is an excellent opportunity to join the fast-growing Evolution team. We Offer:Annual salary range: 55k-60k/yearPaid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick DaysPaid HolidaysMedical, Dental & Vision Insurance Plans (individual & family coverage)Life and AD&D InsuranceRRSP/TFSA Match ProgramEmployee Discount ProgramBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
