Technical Services Engineer - Wintel & LinuxFull-timeDepartment: Enterprise HealthEmployment Hours: Full timeCompany DescriptionTelefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.Values:Open, Trusted and BoldTrusted Partners:Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle PartnerHPE:Platinum Partner – FY23 UK&I Solution Provider of the YearPalo Alto & Crowdstrike:part of our NextDefense Cyber Security PortfolioFortinet:Elite VIP Program – one of only 2 in the UKAWS:Advanced Solution & Managed Service Provider ProgramJob DescriptionThis role covers the management, maintenance and support of all Infrastructure Hosting responsibilities within a Healthcare Managed Service account. The successful candidate will have experience in working within Data Centres, an ability to fault find and replace parts within physical compute and storage. Good working knowledge of VMware and Windows Server Operating Systems including File Services, PKI, AD, DNS and DHCP with good general troubleshooting skills.While employees at this level will receive instruction or assistance in technical areas as required to extend and grow their experience, they will be expected to work independently, use their own initiative, whilst driving continuous service improvements with the Infrastructure Hosting estate.Main Duties and Responsibilities:Design, implement, and maintain infrastructure systems supporting both internal operations and customer environmentsMonitor system performance and proactively identify and resolve potential issues before they escalateRespond to incidents and support requests in a timely and professional manner, prioritising customer and business impactManage change control processes for infrastructure updates, including testing, risk assessment, and rollback planningMaintain accurate, up-to-date documentation of systems, configurations, and proceduresCollaborate with internal teams and customer stakeholders to ensure infrastructure meets operational and service level requirementsApply security best practices, including access control, patch management, and data handling protocolsParticipate in on-call rotations and incident response as requiredContribute to post-incident reviews and continuous improvement initiativesSupport knowledge-sharing within the team through documentation, mentoring, and cross-trainingQualificationsSkills and qualities required:Good working Linux based Operating SystemGood working knowledge of Microsoft Server / Datacentre / Compute / Storage solutionsGood working knowledge with regards to the administration and troubleshooting of the following Microsoft technologies (AD, DNS, DHCP, RDS, File Services, Certificate Services, Server Administration 2012, 2016,2019 and 2022)Knowledge of VMware vSphereGood working knowledge of incident, problem and change management processes and proceduresDemonstrable experience in troubleshooting techniques to determine root causeA working knowledge of general networking (e.g. routing, firewall, wireless AP)Skills and qualities desired:An understanding of HPE compute / storageAn understanding of Microsoft SCCMAn understanding of VMware and virtualised environmentsAn understanding of SQL ServerAn understanding of Veeam Backup TechnologiesAn understanding of Microsoft SCCMAn understanding of Enterprise/Event ManagementAdditional InformationAll applicants must possess the legal right to work in Ireland.Due to job requirements, you will need a full driving licence.It is preferred if the successful candidate is within reach of Dublin to support on-site work as requiredAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves.We celebrate and respect our differences because diversity drives innovation and makes us stronger.Be yourself with us, and feel that you belong.We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint
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