Technical Support CoordinatorFull-timeCompany DescriptionEvolution is the world’s leading provider of video-streamed Live Casino solutions, Evolution's RNG Division - featuring studios like Nolimit City, NetEnt, Red Tiger, Big Time Gaming, and Sneaky Slots - specialises in making thrilling slots that fuse stunning visuals and creative mechanics. Our products and services, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. Dive into a collaborative, high-energy team shaping the future of online slots. If you're driven by innovation and player engagement, grow your career with us!Job DescriptionThe roleAs a Technical Support Coordinator, you will be the first technical point of contact for our operator partners. You will investigate and resolve issues and work closely with our development and integration teams. It is a hands-on role for someone who enjoys solving problems and wants to grow their technical skills in the iGaming industry.Who you are• Strong technical literacy, including the ability to read and understand API documentation.• Experience in customer or technical support, ideally in a B2B.• Excellent written and spoken English.• A methodical, well-organised approach, with the ability to document your work clearly.• A calm, professional manner, including when dealing with urgent or high-pressure issues.• A collaborative attitude: you share what you know and help your teammates.• Experience in the online gambling industry, particularly casino or slots.• Hands-on experience with operator or supplier back-office tools.• Experience with Jira and helpdesk or ticketing tools.• Familiarity with SQL, API testing tools or log analysisResponsibilities• This role provides extensive coverage. You will work 12-hour shifts on arotating roster, including evenings, weekends and public holidays.• Be the first point of contact on the helpdesk, responding to partner queriesand incidents quickly and accurately.• Investigate and troubleshoot technical issues, such as game rounds,transactions and integrations. Escalate to internal teams where needed andfollow each case through to resolution.• Act as the link between Evolution RNG and its operator partners, keepingcommunication clear and timely.• Write and maintain clear documentation, guidelines and processes for thesupport function.• Keep up to date with our games, products and integrations so you can giveinformed, confident answers.• Contribute to technical projects that improve the support function, and passpartner feedback and feature requests on to the relevant teams.QualificationsWill be a plus if you:• Have experience in the online gambling industry, particularly casino or slots.• Have hands-on experience with operator or supplier back-office tools.• Have experience with Jira and helpdesk or ticketing tools.• Have familiarity with SQL, API tools or log analysisAdditional InformationWe offer:Competitive remuneration packageComprehensive trainingProfessional and personal developmentHealth insuranceDynamic working environmentGym membershipOutstanding experience in an international environmentApplication: please, apply by sending in your CV and motivation letter (in English).By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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