Technical Support Lead - QLDFull-timeBusiness Line: Shared ServicesType of contract: Permanent contractService Line: Shared Services ITERegion: Asia PacificJob Family: IT-IS ManagementCompany DescriptionEgis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.Job DescriptionEgis is looking for a technically strong IT professional who isready to take their step into leadership. As Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.Key responsibilitiesLead the Queensland IT support function and set the standard for customer-focused onsite supportBe the go-to technology contact for Regional Leads and business stakeholdersDrive adoption of AI agents and automation to improve IT workflows and the user experienceManage SLAs, tickets and asset/licence metricsOwn ticket management, documentation and escalation in line with ITILContribute to regional IT budgeting, vendor management and technology investment decisionsManage software assets and licence complianceLead communication and training for technology changesYou will be responsible forLeading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applicationsOwning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spacesManaging device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staffActing as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisationOwning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license complianceManaging software asset and license compliance, and leading communication and training for technology changes and rolloutsChampioning diversity, inclusion and HSE practices across the teamQualificationsIdeally, you will be an experienced IT professional ready for a functional leadership role. In addition, you will also have:Degree in IT or Computer Science, or equivalent experienceExperience inglobal or multinational enterprise IT environmentsExposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership roleHands-on involvement in IT workplace transformation projectsStrong technical knowledge across hardware, software, networking and cloudConfident influencing stakeholders, with a proactive, solutions-focused mindsetStrong customer service ethos (retail or hospitality experience is a plus)Experience in Professional Services, Architecture, Engineering or Construction is highly regardedFull drivers LicensePlease note: To be considered for this opportunity, you must be currently living in Queensland and have full Australian working rights.Additional InformationA genuine first step into leadership, with mentoring and supportPaid Primary and Secondary Carer Leave Policy, reflecting our commitment to work-life balance.Support structures like our Employee Assistance Program, professional mentoring, and buddy program for new starters.Opportunities to work on special interest projects.Opportunities to work across government, private and resource sectors.Opportunities to travel for work across multiple offices.Great cultural environment where teamwork and camaraderie are promoted and valued.Supportive leadership based on opennessAn inclusive team culture that celebrates performance and rewards accordingly.We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.Apply Now!By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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