Trainer - Banking Operations (Disputes, Customer Services & Centralized Fulfilment)
Job Summary
The Trainer - Banking Operations is responsible for designing, delivering, and continuously improving training programs for employees supporting Disputes, Customer Services, and Centralized Fulfilment functions. The role focuses on building operational excellence, enhancing process knowledge, ensuring compliance with banking regulations, and improving employee performance through effective training delivery, coaching, and quality interventions.
The Trainer will partner with operations leaders, quality teams, and stakeholders to identify learning needs, develop training content, facilitate new hire and refresher training, and drive continuous learning initiatives while ensuring adherence to established procedures, service standards, and regulatory requirements.
About Datamark, Inc.
