Transformation Consultant - CX, Service & Business Design

ATCOM builds digital products, platforms and solutions for some of Greece’s most demanding businesses and organizations.

Through our Consulting practice, we help clients take a step back before moving into design and execution: to understand their audiences, clarify their needs, frame the right problems, define the right opportunities and align on what is worth doing next. From there, we connect the right direction with the right ATCOM capabilities — across AI, product, design, technology and service transformation — to help organizations move into the right execution.

ATCOM’s CX, Service & Business Design team is growing, and we are looking for a Transformation Consultant to join us.

This is a hybrid role for someone who can work at the intersection of CX, EX, service design, business analysis, transformation strategy and digital ecosystem definition . We are looking for someone who can bridge human-centered thinking, business understanding and digital/technology possibilities — someone who can think strategically, but also get hands-on with research, synthesis, frameworks, workshops, artefacts and client-ready deliverables.

You will help organizations understand the needs, expectations and behaviours of the people they serve — customers, employees, partners or business users — and connect those insights to business goals, operational realities and organizational change.

What you’ll do

You will contribute to discovery, definition and transformation projects by:

• Planning and conducting stakeholder interviews, customer/user research and workshops.
• Mapping current-state journeys, services, processes, tools, roles, channels and touchpoints.
• Synthesizing research, business input and client artefacts into clear insights, implications and recommendations.
• Creating structured consulting artefacts such as customer/employee journeys, service blueprints, process maps, ecosystem maps, frameworks and decision narratives.
• Supporting the definition of target-state experiences, digital ecosystems, service models, product/platform concepts and transformation directions.
• Helping clients clarify briefs, frame the right problems, prioritize opportunities and define practical roadmaps for action.
• Identifying implications for services, processes, roles, capabilities, governance and adoption.
• Collaborating with ATCOM’s AI, product, design, technology and data teams to connect discovery outputs with the right execution path.
• Preparing client-facing deliverables, workshop materials, presentations, reports and decision-making narratives.