Warranty Service Manager - Manatee CountyFull-timeState: FloridaJob Category: WarrantyCity: TampaJob DescriptionDavid Weekley Homes is currently seeking a Warranty Service Manager who excels in a fast-paced environment and is dedicated to delivering an exceptional customer experience for our homeowners.Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold David Weekley Home’s quality standards. They manage the warranty process from start to finish, addressing homeowner concerns, coordinating repairs, and ensuring that all work aligns with David Weekley Homes’ standards and warranty guidelines.What You'll Do:Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationshipsRespond quickly, professionally, and accurately to homeowner warranty concernsHome visits to inspect issues and determine if the concern is eligible under warrantyWork with homeowners and sub-contractors to resolve the issue quickly and correctlyConduct research with available resources to satisfy homeowner inquiriesThe ability to say "no" and overcome objections in a professional mannerCoordinate and schedule all warrantable repairs with contractors and homeownersFollow-up, inspect, and ensure completion of all repairsMaintain daily recordings and documentation of issues and resolutions in the warranty database for management reviewsHold contractors accountable for resultsInstruct customers on how to maintain their homes, as well as communicating what items are not warrantableManage a budgetAchieve high levels of homeowner satisfactionQualificationsStrong Communication SkillsA positive attitudePrevious Warranty experience is preferredAbility to solve problems, alleviate conflicts, and de-escalate intense situations tactfullyMust be able to deal with and remain calm in confrontational situationsThe ability to say "no" and overcome objections in a professional mannerFollow up and follow through consistently to deliver outstanding serviceHave excellent time management, organizational, and scheduling skillsSuccessfully multitask and prioritizeAbility to work individually and as a team memberAdditional InformationMust have reliable transportation.What We Offer:Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 20 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.We offer an excellent benefits package that includes:Health Insurance - Medical, Dental and Vision401k and discretionary 8% matchEmployee Stock Ownership PlanProfit SharingVacation, Paid Holidays, plus PTONew Home Discount for Team Member and FamilyCollege Scholarship ProgramCommunity OutreachSabbaticalsAnd more!David Weekley Homes is anEqual Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.Note to Job Seekers:No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
