Join Our Team as a Scheduling Coordinator at Behavioral Health Works!
_Must be willing to work 7am-4pm Eastern Standard Time Zone_
About Us:
Behavioral Health Works is an expanding company dedicated to responsible and sustainable growth. We are committed to delivering personalized ABA therapy for children and adolescents diagnosed with Autism Spectrum Disorder (ASD). ABA therapy helps individuals with Autism improve socially significant behavior, following the principles of Behavior Analysis. Our extensively trained BCBAs, Case Supervisors, and Technicians collaborate closely with parents to create tailored treatment plans that address the distinct requirements of each child.
Job Description:
The Scheduling Coordinator plays a critical role in managing the day-to-day scheduling operations for a high-volume caseload. This is a fast-paced, high-demand position that requires exceptional organization, proactive communication, and strong problem-solving skills. The coordinator will be responsible for maximizing client utilization, minimizing cancellations and service gaps, coordinating makeup sessions, and maintaining consistent communication with families, therapists, and clinical teams. We are looking for someone who thrives in a busy environment, takes ownership of their caseload, and is driven to meet utilization goals while ensuring families receive consistent, quality services.
Compensation and Benefits:
- Hourly Rate: $27/hr
- Benefits for Full-Time Employees:
Responsibilities:
- Actively communicate via phone, email, and Google Chat with ABA therapists, clients, and other team members to coordinate schedules.
- Make outbound calls to confirm appointments, reschedule sessions, and handle last-minute changes.
- Ensure accurate data entry and updates in our scheduling system to reflect any changes in appointments, availability, and client needs.
- Handle multiple communication channels efficiently, prioritizing tasks and keeping everything running smoothly.
- Build and maintain relationships with ABA therapists and clients through clear, friendly, and professional communication.
- Collaborate closely with our administrative team to resolve any scheduling conflicts or gaps.
- Assist with other administrative duties as needed.
Qualifications:
- Comfortable and confident making outbound calls, including cold calling or follow-ups. You should enjoy talking to people and have a positive, engaging phone presence.
- Strong verbal and written communication skills, especially via email and Google Chat.
- Previous experience in a role involving phone communication, scheduling, or data entry is highly preferred.
- Familiarity with scheduling software, Google Workspace (Gmail, Google Calendar, Google Chat), Central Reach, and the ability to learn new systems quickly.
- Capable of handling multiple schedules and updates with precision and attention to detail.
- Able to stay calm and organized in a fast-paced, ever-changing environment.
- A proactive approach to problem-solving and the ability to work well with others.
