Assistant Manager, Key Account Management - GrabMart

Assistant Manager, Key Account Management - GrabMartFull-timeCompany DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamOur team oversees, shapes and grows the business in Grab. We contribute to Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Thailand. We develop business strategies that help us achieve our vision in serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offering and influence the lives of customers.Get to Know the RoleYou will act a consultant to the merchant accounts retailers and grocery sectors, supporting their business and growth on Grab platforms. At the same time, ensuring sustainable growth for both the accounts and Grab.The Critical Tasks You Will PerformMerchant Identification:Identify newly onboarded merchants who have not yet invested in GrabMart campaigns or other growth opportunities, and prioritize outreach based on their potential.First-Investment Conversion:Engage merchant decision-makers to understand their needs and barriers, recommend relevant opportunities, and support them in making their first investment.Operational Improvement:Review merchant operations and performance, agree on improvement actions, and follow up to address operational gaps.Merchant Relationship Management:Build trusted relationships with main merchant partners and agree on shared priorities and growth plans.Cross-Functional Coordination:Connect merchant needs with the right teams, including Vertical, Marketing, Operations, Product, and Tech.Initiative Delivery:Coordinate ownership and follow-through across teams to resolve execution gaps and deliver merchant growth projects.QualificationsWhat Essential Skills You Will NeedAt least 3 years of work experience in retail or e-commerce.Highly driven and proactive, with a appetite for identifying and pursuing opportunities to grow merchantsYou have consultative selling and negotiation skills, with the ability to understand merchant needs and contextYou can assess merchant performance and operations, identify improvement areas, and practical actions.You are confidence engaging merchant decision-makers to align on shared priorities and growth plans.Cross-functional coordination and initiative-management skills, including clarifying ownership, tracking, and resolving execution gaps.Strong analytical, problem-solving, and communication skills, with a practical, merchant-focused approach.Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back withTerm Life Insuranceand comprehensiveMedical Insurance.WithGrabFlex,create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones throughParentalandBirthday leave, and give back to your communities throughLove-all-Serve-all (LASA)volunteering leaveWe have a confidentialGrabber Assistance Programmeto guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice