Associate Business Systems AnalystFull-timeCompany DescriptionWe're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.Find us on Instagram: @optimizelyJob DescriptionIntroductionWe are looking for an Associate Business Systems Analyst to join our growing Enterprise Applications team, supporting the delivery and optimisation of our Salesforce Revenue Cloud platform and broader Quote-to-Cash ecosystem. This is a hands-on, high-impact role for someone who is passionate about translating business requirements into scalable Salesforce solutions — and who wants to build deep expertise in one of the most strategically important areas of our technology stack.You will work closely with our Sales Operations, Finance, and Revenue Operations teams to support end-to-end business processes across quoting, contracting, billing, and revenue recognition — playing a key role in both our day-to-day BAU delivery and our ambitious Q2R (Quote-to-Revenue) programme.Job ResponsibilitiesBusiness Analysis & RequirementsElicit, document, and translate business requirements from stakeholders across Sales, Finance, and Revenue Operations into clear, well-structured user stories with defined acceptance criteriaConduct gap analysis between current-state processes and desired future-state outcomes, identifying risks, dependencies, and opportunities for improvementFacilitate requirements workshops and discovery sessions with cross-functional teams across multiple time zonesMaintain accurate and up-to-date documentation including functional specifications, process flows, and data mapping documentsSalesforce Revenue Cloud & Order-to-CashSupport the configuration, testing, and delivery of Salesforce Revenue Cloud (RCA/RCB) solutions including product catalog setup, quoting workflows, contract lifecycle management, billing schedules, and invoice generationAnalyse and document the end-to-end Order-to-Cash process — from opportunity creation through quote, contract, order, invoice, and revenue recognition — identifying process gaps and improvement opportunitiesWork closely with developers and implementation partners to ensure solutions are built to specification and aligned with business requirementsSupport integration testing between Salesforce and downstream systems including NetSuite, Avalara, and other revenue operations toolsTesting & Quality AssuranceDevelop test scenarios, test cases, and test scripts from user stories and process documentationExecute functional and regression testing across Salesforce Revenue Cloud and connected systemsParticipate in UAT sessions — coordinating with business users, logging defects in Jira, and tracking resolution through to sign-offIdentify and document defects clearly with reproduction steps, expected vs. actual results, and business impactStakeholder Management & CollaborationBuild strong working relationships with business stakeholders, developers, and implementation partners across the US, UK, and VietnamCommunicate requirements, progress, and risks clearly and proactively — both in written documentation and verbal updatesProvide day-to-day Salesforce support to business users — triaging issues, identifying root causes, and coordinating fixes with the development teamContribute to weekly status reporting and sprint ceremonies including stand-ups, backlog refinement, and retrospectivesQualificationsKnowledge and ExperienceEssential2–4 years of experience in a Business Analyst, Systems Analyst, or related role within a technology or SaaS organizationHands-on exposure toSalesforce Revenue Cloud(RCA and/or RCB) — including quoting, contracting, billing, or order management configuration and testingWorking knowledge of theOrder-to-Cash (O2C) process— from opportunity and quote through contract, order, invoice, and payment — and how it is supported in a CRM/ERP contextExperience writing user stories, acceptance criteria, functional specifications, and process documentation to a high standardFamiliarity with Jira or a similar project management and defect tracking toolStrong analytical thinking — able to break down complex business problems into clear, actionable requirementsExcellent written and verbal communication skills in English — able to communicate confidently with both technical and non-technical stakeholdersPreferredSalesforce certification — Administrator, Sales Cloud Consultant, or Revenue Cloud related certification (or actively working toward one)Experience with CPQ (Configure, Price, Quote) tools — Salesforce CPQ or equivalentExposure to ERP systems such as NetSuite — particularly in a billing, revenue recognition, or finance contextExperience with tax calculation tools such as AvalaraKnowledge of revenue recognition standards (ASC 606 / IFRS 15) and how they apply to subscription and SaaS business modelsExperience working in an Agile/Scrum delivery environmentPrior exposure to Salesforce integrations — understanding of how data flows between Salesforce and downstream systems via middleware tools such as Workato or CeligoTechnical Skills:Salesforce Sales Cloud: RequiredSalesforce Revenue Cloud (RCA/RCB): Required — working knowledgeSalesforce CPQ: PreferredOrder-to-Cash process knowledge: RequiredJira / project tracking tools: RequiredUser story and acceptance criteria writing: RequiredTest case and test script development: RequiredNetSuite or ERP familiarity: PreferredAvalara / tax systems: PreferredWorkato / Celigo / integration tools: AdvantageousSQL / SOQL (basic): AdvantageousEducationBachelor's degree in Business Administration, Information Systems, or a related field.Additional InformationAll your information will be kept confidential according to EEO guidelines.Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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