Customer Service Advisor

Customer Service AdvisorFull-timeLegal Entity: Bosch Service SolutionsCompany DescriptionDo you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.Welcome to Bosch.For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.Job DescriptionWe are currently looking for an experiencedCustomer Service Advisor to join one of our campaigns for a leading, Premium Car Manufacturer.Your responsibilities:Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.Handle allcustomer interactionsin a prompt, professional and knowledgeable manner.Engage with customers to gain a full personal understanding of the customer requirements in line with ourquality standardsto deliver a World Class experience.Provide a value add service that enhances the customer experience and builds our brand and service reputation.Capture,maintain and ensure quality of customer data.In emergency situations you will correspond with rescue workers.Highlight and escalate issues as necessary.QualificationsWhat distinguishes you?Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.Previous experience of working in a Customer Contact Center environment providingexcellence in service to the customer would be an advantage.A passion for delivering first class customer service.Excellent verbal and written communication skillsGood social and interpersonal skills, personable with strong emotional intelligence.Good listening skills.Excellent problem-solving skills.Quality focused with attention to detail.A warm, helpful and positive approach.Dynamic, proactive, confident, self-motivated and driven to succeed.Premium Brand AttitudeHigh affinity for a premium car manufacturer, automobile industry and future technologiesTechnical understanding and proficient computer literacyInterest in innovative communication mediaStress resistance in emergency situationsHigh degree of reliability, teamwork skills and flexibilityAble to respond to customers from different countriesGeographical and traffic regulation knowledge would be an advantageFlexibility in hours of work/shift patterns.Additional InformationOperational Hours: 7-day shift operation:Full-Time Opportunities:37.5 hours per week, Monday – Sunday. 5/7 days shift pattern between 08:30am - 20:30pmPart-Time Opportunities:18.75 hours per week Part-Time Shift Patterns available are as follows:1x shift Monday – Thursday between the hours 08:30am – 16.30pm (4.15hours shifts or 6.15hours shifts available) Plus, both Saturday & Sunday between the hours 08:30am – 15.45pm, 08:30am – 16.45pm or 13.15pm – 20.30pm, 14.15pm – 20.30pmBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint