Data Analyst - Customer Care (Base44)

Data Analyst - Customer Care (Base44)Full-timeCity: Tel AvivDepartment/Company: Base44Job DescriptionAs a Data Analyst on Base44's Customer Care team, you'll transform support operations into actionable insights. Customer Care is the first place where product friction, billing questions, and user feedback surface, and you'll own the analytical landscape to drive impactful decisions.In your day-to-day, you will:Own Customer Care KPIs, including incoming volume, SLAs, chatbot performance, and expert productivityConnect Customer Care efforts with business KPIs, turning operations into measurable business impact and contributing to company goalsAnalyze user feedback by leveraging AI tools to classify and summarize ticket text, themes, and frustration signals at scaleBuild and maintain analytical tools for Customer Care, such as dashboards, alerts, and data agentsCollaborate with Care leadership, experts, Product, and Billing teams to guide decision-making and suggest strategic directionsQualifications3-5 years of experience as a data analyst, preferably in a SaaS or B2C companyAdvanced SQL skills and experience with large operational datasetsExpertise in BI tools like Tableau or Power BI, with an understanding of fundamentals required to integrate AI into BI toolsFluent in AI, with experience using and creating AI tools as part of day-to-day workflowsProactive mindset, capable of independently identifying impactful opportunities and owning the domain from ideation to executionAdvantage:Experience in customer support, CX, operations, or a consumer product environment, with a focus on operational metrics like volume, SLAs, and qualityBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice