Director of Global Talent Acquisition

Director of Talent Acquisition

At DATAMARK Inc., you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. We’re looking for a Director of Talent Acquisition specialized in BPO to lead global recruitment strategy for a mid-sized, high-growth organization operating across the US, Mexico, and India.

The Director of Talent Acquisition will build, scale, and innovate in a fast-growing organization that values people and performance. This is your opportunity to shape the future of talent acquisition in a dynamic, people-first company. This role will be based in-office at our El Paso, Texas headquarters.

The Director of Talent Acquisition serves as the subject-matter expert in global full-cycle talent acquisition. This role must architect and scale a world-class hiring engine for a mid-sized, high-growth BPO and contact center organization operating within US, Mexico, and India. This role is focused on directing, planning, and developing strategies and processes to attract, proactively build, and maintain a quality talent pipeline and fill open positions by sourcing passive and active candidates. The Director of Talent Acquisition works to identify current and future workforce needs for all Company locations. Additionally, this role assesses external labor market conditions, develops the most effective, economical, and appropriate sources/channels and methods to recruit talent. The Director of Talent Acquisition executes a strategy to position the organization as a preferred employer and builds and maintains relationships with potential candidates, recruitment agencies, schools, and associations.

Key Responsibilities

• Design & Execute Global Talent Acquisition Strategy across our BPO portfolio onshore, nearshore, and offshore locations.
• Build scalable frameworks for agent, support, and leadership hiring.
• Define and enforce KPIs like time-to-fill and cost-per-hire.
• The Director of Talent Acquisition will partner cross-functionally on workforce planning and compliance.
• Optimize our Talent Acquisition tech stack, deploy automation and AI tools.
• The Director of Talent Acquisition will drive employer branding and candidate experience initiatives.
• Lead continuous improvement and BPO innovations in sourcing, screening, and hiring.

What Success Looks Like

• Reduced time-to-fill and improved offer acceptance rates.
• High candidate and hiring manager satisfaction.
• Strong pipelines and quality hires across all regions.