About Collective Residential
Collective Residential is transforming property management and investment through innovation, technology, and people. As a private equity-backed platform, we acquire, integrate, and optimize operating companies and real estate portfolios across the U.S., building a modern, tech-enabled foundation for scalable growth.
As we continue to scale, we are seeking a hands-on Director of Training & Development to build and lead learning across Collective’s property management companies. You’ll shape how employees onboard, adopt new technology, grow as leaders, and adapt as the business evolves, from on-site teams to corporate functions.
What You’ll Do
Learning Strategy, Design & Delivery
- This is a hands-on role. The Director sets the learning strategy and personally designs, builds, and delivers the programs that carry it out, working without a dedicated team and drawing on subject matter experts across the business.
- Own the training strategy across Collective’s property management companies, aligning learning priorities with operational goals, employee development, technology adoption, and the evolving needs of the business.
- Personally design, develop, and deliver training content from start to finish, including needs assessment, instructional design, materials, facilitation, and evaluation.
- Build consistent, role-specific onboarding programs for on-site employees, including structured learning plans, hands-on practice, manager check-ins, and proficiency assessments.
- Deliver training in multiple formats, including live instruction, virtual sessions, short learning modules, field coaching, and peer learning, to meet the needs of a distributed workforce.
- Partner with operators and subject matter experts across the portfolio to capture their expertise and co-deliver content, while keeping ownership of quality, consistency, and results.
- Independently manage the training calendar, budget, and learning tools, and lay the groundwork for a train-the-trainer model as the program grows.
Technology & Change Adoption
- Own technology training and adoption, partnering with IT, Innovation, Operations, and software providers to help employees effectively use property management systems, resident platforms, AI tools, and other core technologies.
- Establish recurring office hours and ongoing learning opportunities to answer questions, reinforce training, troubleshoot workflow challenges, and identify recurring knowledge gaps.
- Support centralization efforts by translating redesigned processes into practical training, documenting responsibilities and handoffs between on-site and centralized teams, and preparing employees to operate successfully within the new model.
- Partner with HR and Operations to modernize on-site job descriptions so that responsibilities, required skills, and performance expectations reflect changes in technology, automation, centralized support, and resident service delivery.
Core Programs
- Develop and maintain core multifamily training programs covering leasing and sales, renewals, resident engagement, service recovery, delinquency management, financial fundamentals, and property operating procedures.
- Coordinate maintenance and service-team training with maintenance leaders and subject matter experts, including work-order management, preventive maintenance, unit turns, safety, and resident interactions.
- Build leadership and career development programs that strengthen coaching, communication, accountability, financial acumen, and people management while preparing employees for advancement.
- Partner with HR, Legal, Compliance, and operational leaders to deliver required training, including fair housing, workplace conduct, safety, and applicable affordable housing requirements; maintain completion records and refresher schedules.
Acquisitions & Integration
- Support acquisitions and property transitions by assessing training needs, introducing Collective’s systems and operating standards, and delivering targeted onboarding and reinforcement during integration.
Knowledge Management & Learning Systems
- Create and maintain a centralized learning and knowledge resource with current SOPs, playbooks, recorded demonstrations, quick-reference guides, and FAQs that employees can easily access in the flow of work.
- Oversee Grace Hill management, including content creation and selection, role-based assignments, reporting, vendor performance, and alignment with internal training priorities.
Measuring Impact
- Identify performance and skill gaps through operational data, property visits, employee feedback, and leader input; distinguish training needs from process or system issues and coordinate appropriate solutions.
- Measure training effectiveness beyond course completion by tracking employee proficiency, time to productivity, technology adoption, and relevant operational outcomes, and use the findings to continuously improve programs.
- Other duties as assigned.
