Enterprise Account Executive – Financial Services & Insurance (FSI)Full-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAs an Enterprise Account Executive for Financial Services & Insurance, you will drive ServiceNow's growth across leading banking and insurance institutions, helping customers accelerate their transformation throughAI, Agentic AI, CRM, Cybersecurity, and Employee & Customer Experience.You will position ServiceNow as a strategic enterprise platform that connects people, processes, data, and AI to transform how financial institutions operate, engage customers, empower employees, manage risk, and build resilience.A key focus will be on helping organizations unlock the potential ofAI-powered workflows and autonomous AI agentsto reinvent customer and employee experiences, modernize service operations, strengthen cybersecurity, and improve enterprise productivity.You will develop trusted relationships with business and technology decision-makers, identify new growth opportunities, and translate complex transformation priorities into measurable business outcomes.Key ResponsibilitiesDrive Strategic Account Growth:Develop and execute account strategies that expand ServiceNow's footprint across banking and insurance customers, delivering sustainable revenue growth and long-term customer value.Lead AI & Agentic Transformation Conversations:Engage business and IT stakeholders on the adoption of AI, autonomous agents, and intelligent workflows to improve productivity, operational efficiency, and enterprise-wide transformation.Accelerate CRM & Customer Experience Transformation:Position ServiceNow's CRM capabilities to modernize customer engagement, service operations, case management, and end-to-end customer journeys across B2B and B2C environments, improving resolution speed, transparency, and customer satisfaction.Transform Employee Experience:Identify opportunities to modernize employee services across HR, IT, and shared services through AI-powered workflows, self-service, and intelligent automation, improving employee productivity, engagement, and service delivery.Drive Cybersecurity & Risk Transformation:Identify opportunities to strengthen cyber resilience, security operations, vulnerability management, third-party risk, and regulatory compliance through integrated, AI-powered workflows.Build Executive Relationships:Establish trusted relationships with senior stakeholders across business, IT, HR, customer operations, security, and risk, connecting ServiceNow's capabilities to their strategic priorities.Expand Platform Adoption:Identify cross-functional opportunities across AI, CRM, Employee Experience, Security, Risk, IT, and Enterprise Operations, positioning ServiceNow as a strategic platform for business transformation.Orchestrate the ServiceNow Ecosystem:Collaborate with Solution Consulting, specialist sales teams, partners, and professional services to develop compelling value propositions and execute complex enterprise opportunities.Deliver Commercial Excellence:Own account planning, pipeline development, opportunity management, forecasting, and sales execution to consistently achieve revenue and growth objectives.QualificationsWhat You BringExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.4+ years of experience in enterprise software sales, account management, or consultative technology sales, with a demonstrated ability to navigate complex customer environments and drive business growth.Proven track record of developing enterprise customer relationships, managing complex sales cycles, and delivering consistent revenue growth.Strong understanding of at least one major transformation domain:AI & Automation, CRM & Customer Experience, Employee Experience, Cybersecurity, or Enterprise Workflow Transformation, combined with the curiosity and ability to develop expertise across the broader platform.Ability to engage senior business and technology stakeholders, understand strategic challenges, and articulate compelling business value.Experience navigating complex enterprise environments with multiple stakeholders, competing priorities, and cross-functional decision-making.Commercial acumen, consultative selling skills, and the ability to build business cases for multi-product, multi-year transformation initiatives.Familiarity with the operational, regulatory, and security challenges facing financial institutions is a strong advantage.A growth mindset, intellectual curiosity, strong ownership, and the ambition to help customers shape the future of AI-powered enterprise operations.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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