Expert

ExpertFull-timeCareer Site Team: OperationsCompensation: INR00- INR00- yearlyJob DescriptionRole OverviewTheExpert – Client Instructions (CI)will serve as the key subject matter expert for interpreting, validating, and implementing client-specific requirements across projects and operational deliverables.The role will play a critical part in thetransition of the T&D Client Instructions process, with a strong focus onvalidation. Leveraging a solid understanding of both upstream and downstream processes, the Expert will provide validation guidance and support to Operations teams, ensuring accurate and consistent execution.The Expert will work closely withTransformation and Technology teamsto understand process and system changes, assess their operational impact, and ensure timely and effective communication to Operations teams.The role will ultimately ensure that operational deliverables consistently meetclient instructions, compliance requirements, and quality standards, while strengthening collaboration across T&D, Operations, Transformation, Technology, and other key stakeholders.Key emphasis of the roleClient Instructions expertise:Act as the primary point of expertise for interpretation and implementation of client-specific requirements.Validation ownership:Strengthen validation across upstream and downstream processes during the T&D CI transition.Operational enablement:Provide clear guidance and support to Operations teams for accurate execution.Transformation & Technology partnership:Translate process and technology changes into actionable operational requirements.Quality & compliance:Ensure deliverables consistently meet defined client instructions and quality benchmarks.Stakeholder communication:Maintain clear and timely communication across all involved teams.Key ResponsibilitiesProgram & Change LeadershipManage large-scale transformation programs across multiple marketsDrive stakeholder alignmentMonitor risks, dependencies, and transformation benefits realizationProcess Integration & StandardizationAlign workflows across OperationsStandardized SOPsEnsure seamless transition from project mode to BAU ownershipDigitalization & AutomationLead deployment of AI, automation specifically validation toolsDefine automation requirements with Technology teamsDrive UAT, business sign-off, and adoption of new solutionsDefine KPIs, dashboards, and governance mechanismsCapability Building & Knowledge ManagementEnable upskilling of OperationsBuild SME communities and Centers of ExcellenceStakeholder & Executive EngagementPartner with Technology, PL and Regional Teams.Prepare executive updates, transformation reviews, and business cases.Influence decisions through data-backed recommendations.Stakeholder ManagementAct as the subject matter expert for client instructions during onboarding, reviews, and escalations.Collaborate with cross-functional teams (Operations, Legal, Compliance, Tech) to resolve ambiguities.Continuous ImprovementIdentify gaps in instruction interpretation and propose process enhancements.Train internal teams on evolving client requirements and best practices.Must have strong awareness of Generative AI (GenAI), including a solid understanding of AI capabilities, applications, and industry background.Ability to define long term GenAI strategy aligned with business GoalsRequired Skills & CompetenciesStrong analytical skillsExcellent communication and stakeholder management abilitiesDeep understanding of compliance, regulatory frameworks, and client-specific nuancesProficiency in tools for workflow management and reporting (e.g., MS Office, ERP systems)QualificationsBachelor’s degree in Business, Operations, or related field (Master’s preferred).5+ years of experience in client servicing, operations, or compliance roles.Prior exposure to global client instructions, Transformation and multi-country operations is a plusAdditional InformationRole is at Level P5Our BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on:LinkedIn|Instagram|Twitter|FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusionBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice