About NerdioAt Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.Our Internal Support Team keeps Nerdio running — maintaining the corporate infrastructure, endpoints, identity systems, and collaboration tools that every employee depends on. This is a team that takes pride in operational excellence and getting things right.
About the roleWe are hiring an experienced IT Support Engineer to join our Internal Support Team in the EMEA region. This role is ideal for someone who has been in the field for several years and is ready to work in a fast-paced, cloud-first environment that actually uses the products and technologies they support.You will be the first point of contact for internal employees across the organization, handling tickets, resolving endpoint and identity issues, onboarding and offboarding users, and contributing to the ongoing health of our corporate environment. You will work closely with a tight-knit IT team and have direct exposure to both on-premises and cloud infrastructure.This is not a passive help desk role. We expect you to ask questions, build knowledge, document what you learn, and grow into a more senior contributor over time.What you'll doEnd-User Support & TicketingServe as the primary point of contact for internal support tickets via ZendeskTriage, prioritize, and resolve hardware, software, and access issues for a globally distributed employee baseEscalate complex issues appropriately while owning the communication back to the end userDocument resolutions and contribute to the internal knowledge baseIdentity & Access ManagementAdminister user accounts, groups, and permissions in Microsoft Entra ID (formerly Azure Active Directory)Manage on-premises Active Directory and support synchronization to Entra via the Entra Connect Sync toolHandle user lifecycle events including onboarding, offboarding, and role changes across all connected systemsEnforce and troubleshoot Conditional Access policies, MFA enrollment, and SSO configurationsEndpoint ManagementManage and support Windows and macOS endpoints via Microsoft Intune (Endpoint Manager)Handle device enrollment, compliance policy enforcement, configuration profiles, and app deploymentSupport remote employees with device troubleshooting across a variety of hardwareMicrosoft 365 AdministrationAdminister core M365 workloads including Exchange Online, Teams, SharePoint, and OneDriveManage mailboxes, distribution lists, shared mailboxes, and Teams workspace provisioningSupport license assignment and M365 service configurationsNerdio Manager for MSPSupport and administer internal use of Nerdio Manager for MSP as part of the corporate toolsetAssist with Azure Virtual Desktop (AVD) environments managed through Nerdio, including troubleshooting user session issuesGain familiarity with Nerdio's product suite as both a user and internal subject matter resourceGeneral IT OperationsAssist with procurement requests through the Nerdio Procurement PortalContribute to IT documentation, runbooks, and process improvementsParticipate in IT projects such as infrastructure upgrades, tool rollouts, and policy improvementsEvaluate new AI tools for IT operations, pilot them with the team, and help document best practices for adoption (e.g., Zendesk AI features, Nerdio Scribe, etc.)Use AI tools and automation to reduce manual work and improve ticket resolution times.Required Qualifications5 or more years of experience in IT support, systems administration, or a related technical roleHands-on experience with Microsoft Entra ID — including user and group management, Conditional Access, MFA, and hybrid identityFamiliarity with on-premises Active Directory and experience supporting Entra Connect Sync or equivalent AD sync toolingWorking knowledge of Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app managementExperience administering Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive)Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)Strong communication skills — able to clearly explain technical issues to non-technical usersSelf-directed and comfortable working in a remote-first environment with minimal supervisionAbility to manage multiple tickets and competing priorities simultaneously while maintaining high service quality and consistent follow-throughPreferred QualificationsExperience with Nerdio Manager for MSP or Azure Virtual Desktop (AVD) environmentsFamiliarity with Zendesk or similar ITSM/ticketing platformsMicrosoft certifications (e.g., AZ-900, MD-102, AZ-104, AZ-140) are a strong plusExperience supporting a globally distributed, remote-first workforcePowerShell or Python scripting for automation and administrative tasksExposure to Azure fundamentals and cloud infrastructure conceptsWhat We OfferA collaborative, technically strong Internal IT team where your work directly mattersExposure to a modern, cloud-first Microsoft stack in a company that builds on top of itOpportunities to grow into senior technical roles as the team expandsRemote-first flexibility with a supportive, global team cultureCompetitive compensation commensurate with experience and local market; benefits package in line with local employment law requirementsNerdio complies with all applicable employment regulations in the countries where we hire. Specific employment terms, benefits, and statutory entitlements will be discussed during the offer stage based on your country of residence.Benefits and IncentivesCompetitive Base and Incentive PlanStock OptionsHealth and Welfare Plans_Life and Disability Plans_Retirement Plan_Unlimited Flexible Paid Time Off, including your birthday off!Collaborative Team Culture_ Benefits for international employees, outside the US, vary by country.Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
About Nerdio
