ITS_Team Lead

ITS\_Team LeadFull-timeLegal Entity: Bosch Global Software Technologies Private LimitedCompany DescriptionBosch Global Software Technologies Private Limitedis a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.Job DescriptionRoles & Responsibilities :Supervise and mentor team, fostering a collaborative and high-performance work environment.Oversee the provisioning, modification, and deactivation of user accounts and access permissions, ensuring adherence to the principle of least privilege.?Incident Management: Manage and resolve incidents promptly, in alignment with ITIL best practices.?Maintain compliance with organizational standards and regulatory requirements.?Audit and Compliance: Conduct regular access reviews and quality audits to ensure compliance with internal policies?Stakeholder Communication: Act as a liaison between the team and other departments, ensuring clear and effective communication regarding access management.QualificationsEducational qualification:Bachelor’s degree in Computer Science, Information Technology, or a related field.?Experience :9 years of experience in IT Support Services.?ITIL certification is highly desirable.?Experience in managing a team of 20 or more associates.Mandatory/requires Skills :ITIL Framework:In-depth understanding and application of ITIL principles and practices.?Incident Management:Proven experience in managing and resolving incidents promptly.?Active Directory:Proficiency in administering Active Directory, including user management and group policy configuration.?Network Administration:Basic knowledge of network protocols, configurations, and troubleshooting techniques.?Tools:Experience with IAM technologies and tools for identity provisioning, role management, and access governance.?Soft Skills:Leadership:Ability to lead, motivate, and develop a team effectively.?Communication:Strong verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.?Problem-Solving:Excellent analytical skills to identify issues and implement effective solutions.?Time Management:Proven ability to manage multiple tasks and priorities in a fast-paced environment.?Customer Service:Commitment to delivering exceptional support and maintaining positive user relationships.Preferred Skills :Experience in a large-scale IT environment supporting diverse technologies and user groups.?Familiarity with IAM, ticketing tools and technologies.?Knowledge of scripting languages for automation purposes.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint