Mart Merchant Partner, Southern Sumatra

Mart Merchant Partner, Southern SumatraFull-timeCompany DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the RoleWe are looking for a dynamic Mart Merchant Partner for South Sumatera. you will be the driving force behind the growth of our GrabMart merchant ecosystem in the region. You will be at the forefront of client-facing partnerships—identifying merchant pitch gaps, leading high-stakes negotiations, and shaping execution strategies to hit target numbers. This is an ideal opportunity to lead from the front and scale the future of quick commerce with GrabMart. You will lead a dedicated team of Account Managers and Merchant Acquisition. Using a data-driven approach to improve territory coverage, boost merchant sales, and ensure seamless operational execution. We are looking for a disciplined, details leader who can balance strategic planning with rigorous on-the-ground execution.What You Will DoLead, mentor, and evaluate Account Management and Merchant Acquisition teams to foster a good performance culture and consistently achieve regional KPIs.Define merchant visit priorities and territory coverage by analyzing transaction volumes, campaign adoption rates, and historical visit metrics.Drive merchant revenue by boosting participation in Grab promotional campaigns, advertising solutions, and sales initiatives (e.g., menu expansion, basket-size growth).Oversee the end-to-end merchant lifecycle across the territory, ensuring optimal account allocation, seamless onboarding, and rigorous data integrity.Serve as the primary escalation point for complex merchant issues, partnering with cross-functional teams to deliver rapid, effective resolutions.Track territory metrics and deliver regular reports with actionable insights for senior leadership.QualificationsWhat Essential Skills You Will NeedBachelor's degree in Business Administration, Marketing, or a related field.2+ years in Sales, Account Management, or Business Development, preferably within e-commerce, FMCG, quick commerce, food delivery, or tech.Minimum 2 years of proven experience leading, coaching, and managing commercial or operational teams.Deep understanding of quick commerce, O2O, digital marketplaces, and online grocery/fresh market dynamics.Familiarity with the merchant landscape and market dynamics in Palembang and South Sumatra.Advanced Microsoft Excel proficiency (complex formulas and functions) to generate actionable insights, track performance metrics, and optimize territory sales strategies.Bilingual proficiency in Bahasa Indonesia and business-level English, with proven stakeholder management, pitching, and conflict resolution skills.Disciplined, organized, and collaborative, with a track record of thriving in dynamic environments, prioritizing high workloads, ensuring data accuracy, and handling complex escalations.Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back withTerm Life Insuranceand comprehensiveMedical Insurance.WithGrabFlex,create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones throughParentalandBirthday leave, and give back to your communities throughLove-all-Serve-all (LASA)volunteering leaveWe have a confidentialGrabber Assistance Programmeto guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice