Quality Governance Specialist, Merchant Core Operations

Quality Governance Specialist, Merchant Core OperationsContractCompany DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamThe Merchant Core Operations team supports the merchant journey on Grab, from onboarding and activation through ongoing Merchant Support. We ensure merchants are activated within SLA, and we consistently maintain quality standards across Onboarding and Merchant Support. Working with the Centre of Excellence (COE), Product, Commercial, and Compliance teams, we manage day-to-day operations while driving process improvements, product enhancements, and automation initiatives.Get to Know the RoleThis role within Merchant Core Operations' Quality Governance team focuses on driving merchant data integrity across systems. You will own and maintain the Data Governance Dashboard, a key internal monitoring tool, using SQL and data analytics to pinpoint discrepancies and collaborate with cross-functional teams to resolve them at the source. Beyond monitoring, you will help shift the team from reactive troubleshooting to proactive prevention by identifying patterns, diagnosing root causes, and supporting system and process fixes.This position is ideal for a structured, data-driven problem solver who takes full ownership and excels at cross-team root-cause resolution.You will report to the Manager, Merchant Core Operations. This role is based at 1 First Avenue, Bandar Utama.Contract Duration:This is atwo(2)-year fixed-term contract position.The Critical Tasks You Will PerformOwn and Validate the Dashboard:Maintain the Data Governance Dashboard to ensure data is accurate and up to date. Run regular validation checks, identify anomalies, flag discrepancies to relevant teams, and track them through to closure.Investigate Root Causes and Drive Fixes:Analyze data across systems, using SQL, data analytics, or diagnostic tools to trace discrepancies and quantify their impact. Identify recurring trends to pinpoint root causes and process gaps, then propose actionable fixes to cross-functional teams and refine them based on feedback.Expand Detection Coverage:Identify gaps in current dashboard coverage. Propose new detection rules/checks and collaborate with stakeholders to build, test, and deploy them.What Essential Skills You Will NeedExperience:Around 2 to 3 years in operations, data quality, analytics or a related field.Dashboard & Analytics:Hands-on experience maintaining or building dashboards in tools such as Superset or Tableau. Strong in Excel and Google Sheets (complex formulas, pivot tables) for rapid analysis and reporting.SQL:Able to write SQL queries independently (joins, aggregations, filtering) to investigate and validate data across systems.Structured Thinking:Breaks down unclear problems, forms a hypothesis, tests it with data and lands on a clear recommendation. Look for the pattern behind recurring issues, not just the single case.Ownership & Stakeholder Management:Takes full ownership of the Data Governance Dashboard and its outcomes, delivering end to end and raising blockers early. Works closely with Operations, Commercial and COE teams, builds trust, communicates clearly, and follows up persistently until discrepancies are resolved and actions are closed.QualificationsAdditional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back withTerm Life Insuranceand comprehensiveMedical Insurance.WithGrabFlex,create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones throughParentalandBirthday leave, and give back to your communities throughLove-all-Serve-all (LASA)volunteering leaveWe have a confidentialGrabber Assistance Programmeto guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice