Resident Resolutions CoordinatorFull-timeDepartment: LeasingEmployee Type: RegularCompensation: USD19- USD22- hourlyCompany DescriptionWe are AIR Communities, a top apartment community owner and operator managing properties in major markets across the country. Our team is passionate about providing exceptional service to our residents and communities.Job DescriptionOurResident Resolutions Coordinatoris a very active and fast-paced/ high - volume job. You will be working at our Southgate Towers Apartments, a modern Miami Beach Apartment Community with stunning views of Biscayne Bay. Schedule: Monday - Friday 3 p.m.- 11 p.m. (Schedule may vary)Check them out for yourself here:www.southgatetowersmiami.comA bit more about what you’ll do…Responds to and manages resident complaints and or service issuesMay coordinate with appropriate staff to address and resolve resident concerns.May help with other resident related issues as assigned.Essential Functions: Supports residents during the move-out process which may include notice to vacate and resident transfers.Follows-up with residents who have issued work order/service requests or expressed issues/concerns with the community.Assist residents with any needRegister cars to park on-siteRegister pets for existing residentsEnter in service requests for residentsAnswer questions regarding service requestsSend communication to residentsResponds to and manages resident complaints and/or service issuesContact residents about policy violationsQualifications2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.A reliable mode of transportation.Ability to work a flexible schedule including evenings and weekends.Ability to read, write, and speak English.Project management and property operations experience preferred.Additional InformationAIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:Expected pay rate of $19.00 – $22.00 per hour.You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.Paid time off includingvacation, sick time, and 11 holidays.Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).401(k) planwith employer contribution.Paid parental leaveof up to 16 weeks.Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.15 hours ofpaid time annually for community service.Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, andcareer growth.Application Deadline:Theinitialdeadline for applications is 11/14/25.Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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