Senior Labour Relations Manager - Germany and AustriaFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionServiceNow is seeking aSenior Labour Relations Managerto lead our Works Council and employee representation engagement across Germany and Austria. This is a newly created role that sits within our EMEA People organisation, requiring expertise in complex labour regulation, stakeholder management, and a commitment to protecting both employee voice and business continuity.You will report directly to the VP of HR EMEA and will be the primary point of contact for Works Council and statutory employee representation relationships in Germany and Austria. Based in Munich.Key ResponsibilitiesRelationship Management & Strategic PartnershipBuild and maintain trusted relationships with Works Council representatives, employee delegates, Trade Unions and other external bodiesServe as the primary liaison between ServiceNow leadership and the Works Council(s), ensuring clear and consistent communicationIn partnership with the Senior Employee & Labour Relations Manager, develop and execute proactive engagement strategies that balance business needs with employee representationSupport stakeholder alignment across HR, Legal, Communications, and business leadership both within EMEA and Globally on labour relations mattersStatutory Compliance & ConsultationEnsure compliance with labour law and Works Council requirements across Germany and AustriaNegotiate Works Council agreements and employment-related initiatives that align with enterprise strategic objectives and employee interestsLead and manage formal consultation processes and collective engagement initiatives, including the negotiation of collective agreements and works council agreements in applicable jurisdictionsPartner with Legal to assess employment law impacts and mitigate legal risk in labour relations mattersOrganisational Change & RestructuringLead Works Council engagement and formal consultation on significant organisational changes, restructurings, and workforce decisionsDevelop communication strategies and consultation plans that are legally compliant and respectful of employee voiceProvide labour relations counsel to HRBPs and business leaders navigating complex people decisions across Germany and Austria.Policy & Process DevelopmentIn partnership with the Senior Employee & Labour Relations Manager, develop and maintain labour relations policies, processes, and frameworks aligned with applicable legal requirementsConduct regular legal and regulatory landscape analysis to anticipate changes affecting our operationsProvide guidance on employee relations best practice and escalation protocolsContinuously improve processes and drive consistency in our approach to social dialogue and employee representationProvide training and support to managers and other stakeholders on labor relations policies, procedures, and practices to ensure consistency and compliance across the organizationSupport the implementation of new or updated people programs, policies, and practicesQualificationsRequired Qualifications & ExperienceExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.7+ years of progressive labour relations, employee relations, or HR experienceDeep expertise in Works Council laws and practice in Germany and AustriaDemonstrated experience leading large-scale organisational change and restructuring consultation processesStrong understanding of collective bargaining, statutory consultation, and German (and Austrian) employment lawExcellent stakeholder management and negotiation skills, with ability to build trust across contentious issuesFluency in English and German is essential; additional European languages are an advantageTrack record of advising senior leadership and HRBPs through complex labour relations challengesDesirable QualificationsLaw degree or postgraduate qualification in labour law or human resourcesExperience in multinational or matrix organisations with complex governanceExperience in technology or high-growth companies with USA headquartersCertification in labour relations or HR (CIPD, SHRM equivalent)Core CompetenciesStrategic Thinking and Business Acumen: Ability to connect labour relations strategy to broader business objectivesJudgment & Decision Making: Ability to navigate ambiguity and make sound decisions under pressureRelationship Management: Genuine interest in understanding different perspectives and building credible partnershipsCommunication: Clear, direct communication with ability to translate complex issues for different audiencesResilience & Care: Commitment to balancing business outcomes with genuine care for people affected by organisational decisionsTeam Player: Ability to build strong relationships across HR and the business to be able to influence and advise and drive to the right outcomesReporting Line & CollaborationThis role reports directly to the VP of HR EMEA and will work closely with:EMEA HR and Global HR Business PartnersSenior Employee & Labour Relations ManagerSenior Labour Relations Manager, France & Netherlands (peer role)Employment LegalCommunications on stakeholder messagingBusiness leadershipAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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