Senior Technical Consultant – Tech Workflows, Platform, Data & AIFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionThe TeamThe Customer Excellence Group (CEG) is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment, while making ServiceNow the best buying decision they’ve ever made.The RoleThis Senior Technical Consultant (Tech Workflows, Platform, Data & AI) role leads the design and implementation of ServiceNow solutions to accelerate customer adoption and drive business outcomes. The role partners with customers to address key challenges, design and configure best-practice solutions, and drive delivery excellence. The ideal candidate is experienced in Technology Workflows (ITx), Platform, Data & AI domain and leads both design and build across diverse stakeholders including customers, partners and junior team members.What you get to do in this role:Manage technical delivery streams within large ServiceNow engagements, across diverse matrixed and cross-functional teamsFacilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies.Act as a domain expert in Technology Workflows, Platform, Data & AI, consulting effectively and navigating strategically across specialised areas (e.g. Tech Workflow - ITSM, ITOM, ITAM, NowAssist/Otto, App Engine, Platform & Integrations)Architect scalable, best-practice solutions and present technical concepts effectively to varied business and technical stakeholdersCreate detailed user stories, test strategies, solution design documents and customer hand-over deliverablesConfigure and develop automation workflows and domain specific solutions aligning to ServiceNow standardsEnsure consistent quality through technical oversight and testingSupport pre-sales by leading scoping, solutioning, and estimation discussionsContribute innovation, best practices, and thought leadership to global CEG and product teams.Mentor colleagues, guide on customers, and partners on technical excellence and delivery qualityQualificationsTo be successful in this role you have:Minimum 5 years of hands-on experience in configuring and developing ServiceNow or equivalent solutions within related IT service, infrastructure, assets, and operations management domain (e.g. Tech Workflow - ITSM, ITOM, ITAM)Familiar with leading IT infrastructure and operations management related systems and toolsExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.Skilled at engaging both technical and business stakeholders to gather requirements and design end-to-end solutionsStrong ability to simplify and present complex concepts through visual models, workflows, and wireframesDeep customer focus with a passion for delivering excellenceCombines creativity with analytical thinking and effective problem-solvingNaturally curious, proactive, and self-driven in adopting new technologiesThrives in fast-moving environment with concurrent assignmentsExceptional communication, collaboration, and interpersonal skillsDemonstrated success as both a team contributor and leaderExperienced in Agile delivery methodologies and collaborative project executionTechnically proficient in web technologies and common protocols (HTTP, TCP, SNMP, SOAP, REST, XML, JavaScript, SSO, OAUTH, etc.) and working experience with SaaS technologiesProficient in JavaScript, HTML, and modern frameworks such as AngularJS or React for component-based developmentDeep understanding of API design, ETL processes, event-driven architecture and integration patternsStrong grasp of data management, database design, and related conceptsServiceNow Certifications (required or must achieve within the first 90 days):Certified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist (CIS) - ITSM / Discovery / Service Mapping / Event Management / Cloud Provisioning and Governance / Data FoundationDesired ServiceNow Certifications (required or must achieve within the first year):Completion of Architecture Excellence (ArchX) programCertified Implementation Specialist (CIS) - Hardware Asset Management & Software Asset ManagementCore Platform micro-certifications - Integration Hub, Flow Designer, UI Builder, Service Portal, MobilePreferred experience:Proven experience delivering ITIL-aligned ITSM and CMDB implementations across enterprise environmentsStrong grasp of Incident, Problem, Change, and Request processes with hands-on Service Management expertiseDeep infrastructure knowledge across compute, network, storage, and cloud platforms (AWS, Azure, VMware, Google)Advanced system administration skills in Windows Domain and Unix, including domain structures, permissions, and SUDO policiesSkilled in troubleshooting IP protocols, connectivity, and firewall issues using tools such as SCOM, SolarWinds, and NetcoolExperienced in automation using Puppet, Chef, Ansible, and scripting languages (PowerShell, Python, JavaScript, etc.)Familiar with multi-tier and micro-service application architectures and web technologiesBusiness-level fluency in Korean and EnglishMust be able to travel up to 30% annually, where requiredMust be able to accommodate adjusted working hours to support customers across APAC regionAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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