Technical Support EngineerFull-timeCompany DescriptionEngineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.Learn more atbetsol.comJob DescriptionAbout the RoleThe Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting.ResponsibilitiesTSE will be responsible to provide chat and voice support to our international clients.Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries.Responsible for responding to customers in an efficient and professional mannerHandles and resolves technical queries; identifies and escalates accordinglyMeets expectations regarding productivity as defined by the processEnsures compliance with all company and departmental policies, procedures, and guidelinesFocus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levelsLooking For1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process.Freshers with strong communication skills and willingness to learn are also encouraged to apply.Mandatory SkillsA. Technical / Functional SkillsExcellent communication skills in English (both spoken and written)Basic to advanced knowledge of computers (software)Working knowledge of internet and networkingTyping speed - minimum 35 wpm with 100% accuracyB. Soft SkillsCustomer-focused mindset with strong problem-solving skillsSelf-motivated and ability to work with minimal supervisionAbility to remain calm and composed in high-pressure situationsGood to Have SkillsExperience working in global support environmentsFamiliarity with CRM tools like Salesforce and ServiceNowQualificationsQualificationsGraduate in any disciplineAdditional InformationAdditional Information5 working days per week and 2 rotational weekly offs (not necessarily Saturday/Sunday)Willingness to work in 24 x 7 work environmentBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint
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