Assistant Store Manager W/M - BerlinFull-timeDepartment: D2C - Retail StoresCompany DescriptionAmer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.“The Mountain Sport Company”,Salomonwas born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products. Salomon is responsibly committed towards the outdoor through its sustainability Program. Diversity is one of Salomon’s five values, therefore we are committed to creating an inclusive environment for all. Salomon is headquartered in Annecy, France.Job Description⛷ Are you passionate about sports and fashion? Do you have proven experience in management in the retail sector? Join theSALOMONfamily!We are looking for a newAssistant Store Manager W/Mfor our new Salomon store inBerlin!Main Purpose:As true support of the store manager, the ASM contributes to:Meets financial targetsCoach & lead the team to deliver the best shopping experienceContribute to ensure thehighest standard ofoperational excellenceIs autonomous in store management in the absence of the store managerThe Assistant Store Manager needs to be hands-on, ensuring that daily tasks are done and overseeing all expertise available in store.Key responsibilities:Performance managementActively participates to reach targets and optimize costsGuarantee an outstanding service excellenceDrive the implementation of commercial operations & store animationsCustomer service excellenceAct as a role model, instilling the importance of customer service to the team and follow up through trainingPresent and visible on the shop floor, interacting with customers and team membersSupport the store manager in the execution of marketing activations and VM guidelines to meet Brand and store standards (except Flagship)Handle and resolve customer inquiries and complaints professionallyTeam managementSupport the manager in the daily team animationLead by example on being on the floor and coaching to achieve customer service excellenceWith the support of the training referent, motivate and coach the team on product expertise & signature Service excellenceParticipate to recruit sales associates, build & support newcomers with a strong onboarding pathPromote a positive, cooperative and engaged work climateSupport store manager to identify underperformers to put in place appropriate action plan through individual KPIs management at firstSupport store manager to identify talents within the teamOperational managementEnsure the VM guidelines and brand image are respected (except Flagship)Participate to stock management: replenishment, deliveries, PI (except Flagship)Ensure SOP excellence is respected (cash desk, H&S, aftersales)Contribute to KPIs analysis and corrective action planRelay of the store managerReplace the store manager during their absenceTake “4 walls” operational decisionsBe the link between the team & the managerBe proactive to propose constructive action plansQualificationsYour profile:At least 2 years of experience in retail managementAdhere to SOP excellenceKPIS obsessedBusiness & customer service driven mindsetExperience in People managementRole modeling, positive mindset, solutions orientedCoaching & Feedback cultureFluent in English, with a good working level of GermanBuild personalized connectionsEnsure positive shopping experience and adhere to SOP excellenceAppeal for performance products and their benefitsDemonstrate operational efficiency & agilityAdditional InformationWhat We Offer:• A dynamic, innovative, and international work environment• Opportunities for personal and professional development• A friendly work atmosphere within an international team• Attractive bonus programs and local benefits• Discounts on AmerSports products starting on your first daySalomon promotes diversity and inclusion and values careers based on competence and performance.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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