Corporate Account Manager, Netherlands

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

About the Role

We are seeking a results-driven Corporate Account Manager to own and grow ClassPass's corporate client base in the Netherlands. You will be the primary contact for Dutch corporate clients, building long-term relationships through regular, in-person and virtual engagement.

This role is based in the Netherlands, meeting clients face to face, running on-site activations and building our presence in the local market. Training and onboarding are delivered online. Acting as a trusted advisor, you will drive employee adoption of ClassPass, protect and renew existing contracts, and identify and close upsell opportunities. Your focus will be on retention and commercial growth, ensuring our offering meets the evolving needs of employers in the Netherlands.

Key Responsibilities

• Own a portfolio of corporate clients in the Netherlands, understanding their business, HR and wellbeing goals to secure long-term partnerships and renewals.
• Hold in-person meetings, quarterly business reviews and on-site events with key accounts across the Netherlands.
• Identify, negotiate and close upsell and expansion opportunities, including additional headcount, new offices and higher-value plans, to grow revenue within accounts.
• Manage renewal conversations end to end, from early risk identification through commercial negotiation to contract signature.
• Analyse engagement and enrolment data to spot trends, proactively addressing gaps with tailored plans that boost adoption, retention and client satisfaction.
• Deliver compelling presentations in Dutch and English, and run localised promotional campaigns and wellbeing activations to increase employee participation.
• Stay close to the Dutch fitness, wellness and employee benefits market, including local competitors and benefits practices, and feed insights back to the wider team.
• Provide excellent client support, resolving issues quickly and ensuring a seamless experience for HR contacts and employees.
• Collaborate with our EMEA Launch Specialist on smooth onboarding of new Dutch clients, and with Partner and Sales teams on local supply and pipeline.
• Keep Salesforce accurate and up to date, and contribute to global account management projects as needed.

Skills & Experience

• 3+ years in a relevant account management, client success or B2B sales role, with clear accountability for retention and revenue growth.
• Proven track record of selling: closing upsells, expansions or renewals and hitting commercial targets.
• Native-level Dutch and fluent professional English, written and spoken.
• Based in the Netherlands, with regular travel to client sites. Training is delivered online.
• Knowledge of the Dutch corporate, fitness or employee benefits market (a strong plus).
• Confident negotiator and presenter, comfortable engaging HR, People and senior stakeholders.
• Strong relationship builder and communicator who earns trust quickly.
• Detail-oriented problem solver able to manage multiple accounts and projects at once.
• Able to analyse data and turn insights into actions that improve client outcomes.
• Solid experience with CRM systems, ideally Salesforce.
• Right to work in the Netherlands.

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.