WHO WE ARE:Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers.Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.
OVERVIEW:We are looking for aCustomer Growth Managerto join our Team.As a Customer Growth Manager, you will own the growth of a portfolio of existing Quartile clients. With a farming mindset, you will deepen long-term relationships and expand each account through cross-sell and upsell of additional channels and services such as Amazon, Walmart, Google, Meta, TikTok, DSP and ChatGpt – working side by side with our Customer Success team.REQUIREMENTS:Proven experience in a farming / account growth role (account management, cross-sell and upsell within an existing customer base), consistently hitting revenue or quota targetsExperience with Key Account Management building account plans, mapping stakeholders, and growing strategic relationships over the long termGood understanding of the digital marketing landscape, including marketplaces (Amazon, Walmart, Mercado Livre), retail media, search (Google) and social (Meta, TikTok), and the main performance metrics.Ability to align closely with the Customer Success team to uncover cross-sell and upsell opportunities within our customer baseComfortable working with data to build ROI-based business cases (Excel / Google Sheets; Power BI is a plus)Familiar with CRM and sales engagement tools (e.g., Salesforce, Salesloft)English proficiency required must be able to speak and write in the language fluentlyWHO YOU ARE:This is a mid-level position; the ideal candidate is looking to continue their career in Account Management or Sales within the Digital Marketing / e-commerce industry. You are:A farmer at heart you would rather grow a relationship than chase a one-off deal, and you turn trust into recurring, long-term revenueConsultative and data-driven you lead with the client’s business goals and back your recommendations with numbersCompetitively you strive to be the #1 performer while still supporting the team’s success as a wholeOrganized you work with a high sense of urgency within established timelinesA strong communicator you have excellent writing, verbal communication, and presentation skillsWHAT YOU’LL DO:As a Customer Growth Manager on our Customer Growth team, you will:Proactively farm your assigned book of accounts, leveraging side-by-side calls with Customer Success Managers, QBRs and direct outreach (phone, email, Slack) to uncover growth opportunitiesBuild and maintain account plans for your key accounts, mapping stakeholders, channel whitespace and expansion potentialOwn the full expansion cycle from opportunity identification to proposal, negotiation and close to achieve your monthly quotaWork your way through the hierarchy of e-commerce businesses, pitching to mid-level and senior executivesLeverage performance data to identify ideal cross-sell and upsell candidates and present an ROI-based business case for each accountKeep your pipeline and forecast accurate and up to date in SalesforceProvide constant feedback on sales leadership, customer success, marketing, and product so that we can continuously improve our technology, messaging, and sales collateralThis is a PJ contract based in Brazil
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