About the companyBrio Water Technology, a Home Organizers, Inc. company,is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality.
About the roleWe'reseeking a Customer Service Managerto oversee ourorder managementoperations whileremaininghighly hands-on in the day-to-day business. This is not a traditional management role—it'sideal for someone who enjoys taking ownership, solving problems independently, and leading by example.You'llserve as theprimary point of contact for order issues,coordinating closely with Purchasing, Warehouse, Logistics, and Operations to ensure orders move efficiently from receipt through fulfillment.You'llalso helpestablishbest practices, support team members when needed, and drive continuous improvements to our customer experience.The ideal candidate is proactive, highly organized, resourceful, and comfortable making decisions with minimal supervision.What you'll doServe as the lead resource fororder managementoperationsManage customer orders from receipt through fulfillment and deliveryMonitor order status and proactively communicate updates to customersCoordinate with Purchasing, Warehouse, Inventory, and Logistics teams to ensuretimelyorder fulfillmentResolve escalated customer concerns, shipping issues, and order discrepanciesManage backorders, special orders, and custom orders whilemaintainingcustomer satisfactionSupport Will Call customers and ensure a seamless pickup experienceIdentifyprocess improvements that increase efficiency and enhance the customer experienceHelp train, mentor, and support customer service team members as neededMaintainaccuratecustomer records and order documentation within ERP and CRM systemsPartner cross-functionally to proactively address inventory shortages and fulfillment challengesPrioritize competing demands whilemaintaininga high levelof accuracy and professionalismQualifications4+ years of hands-on supervisory experience, customer service, wholesale customer service, order management, account management, or operations support experiencePreviousexperience serving as a lead, senior representative,managerpreferredStrong understanding of order management from entry through fulfillmentExperience working closely with Warehouse,Purchasing, Inventory, and Logistics teamsERP experiencerequired(Sage preferred)Salesforce or CRM experience preferredExcellent communication and conflict-resolution skillsStrong organizational skills with exceptional attention to detailAbility to work independently and make sound decisions with minimal directionAdvancedproficiencywith Microsoft Excel, Outlook, and Microsoft OfficeReliable, dependable, and committed to delivering exceptional customer serviceWhat We're Looking ForA self-starter who naturally takes ownershipSomeone who enjoys solving problems instead of escalating themA hands-on leader who leads by exampleStrong operational mindset with excellent follow-throughSomeone comfortable working independently in a fast-paced environmentA collaborative partner who builds strong relationships across departmentsA professional looking for long-term growth within Brio Water TechnologyBenefits / PerksWe believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:Medical, Dental, Vision, Life Insurance401K Retirement PlanPaid Vacation TimePaid Holidaysand More!
About Brio Water Technology
