Director, Product DesignFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionWhat you get to do in this role:Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the worldDirectly lead and manage 8-10 designers and/or managersChange the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technologyOversee a portfolio of products, while acting as a mentor & manager to subordinates.Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product RoadmapsWork with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystemLead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plansDevelop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to othersRapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisionsOversee your team's work: detailed mockups and prototypes and behavior specifications.Ensure a consistent experience across the mobile and desktop platformsParticipate in the development and maintenance of the company Design system to provide examples of core platform components and best practicesOversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unificationParticipate in documentation development process such as user experience specifications, testing and evaluationWork closely with product management in UX ideation and innovationQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.15+ years of enterprise product design experienceAn inspiring portfolio representing the process you follow to build insanely great experiencesDemonstrated experience in defining and/or working with robust design systemsDemonstration of any accessible projects you have builtAt least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.At least 3+ years of experience managing design teamsExpert with Sketch, Photoshop, or other design toolsAbility to do rapid prototyping in Axure, Keynote, Framer, Principle or similar toolsAbility to understand and distill complex problems into clean solutions.Must have strong written and verbal English communication skillsMust have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined teamObsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environmentMust be able to work with minimal supervision in a fluid, fast-paced and truly agile environmentExpected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethosMust be able to travel up to 20% of the yearExpertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & LegalExperience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plusAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
