Zinkworks partners with leading Telecommunications and Financial Services organizations to modernize legacy systems, migrate mission-critical platforms to the cloud, and engineer AI-driven automation. From OSS transformation to rApp development and network intelligence, our teams simplify complexity and turn it into competitive advantage. Based in Ireland and operating across the EU, UK, and US, Zinkworks combines deep domain expertise with delivery excellence to help clients modernize faster and operate smarter.
We're forming a dedicated delivery squad for a high-growth international technology client. The goal is to move customer support from reactive to proactive. The new platform will detect service issues from the client's operational data, assess their business impact, trigger remediation, and let affected customers know before they have to ask.
It's a greenfield, data- and AI-driven build on Google Cloud, delivered in phases. It starts with incident detection and human-approved remediation, then adds more granular detection and broader automated actions, and ends with a closed-loop system that acts autonomously within defined safety limits. You'll join a squad of around nine people, including a Solution Architect, data, ML, backend, frontend, UX, QA and platform engineers, working in the client's own tooling (Jira, Git, CI/CD).
You'll build the screens operators use to make and oversee high-stakes decisions: an incident approval console that shows blast radius and cost before anything is changed, a KPI dashboard, and later drilldowns, analytics and an agent console. You'll work closely with a UX designer and turn their designs and design system into a fast, clear and reliable product.
At Zinkworks, we are deeply committed to fostering a culture of diversity, inclusion, and belonging. We believe that our strength lies in the unique backgrounds, perspectives, and experiences of our team members. By embracing an inclusive environment, we empower innovation and collaboration across all levels of our organisation. Based in Ireland, we are proud to support and engage with our local communities through meaningful initiatives that promote equity and opportunity. Our commitment extends beyond the workplace, as we actively contribute to creating a more inclusive and connected society for all.

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