Operations Client PartnerFull-timeCareer Site Team: OperationsCompensation: EUR23600- EUR31222- yearlyJob DescriptionPosition title: Operations Client PartnerPurpose of the job:Acts as the partner between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities, as well as builds operational trust in the data.Accountabilities:Build operational trust in the data and maintain a strong relationship with clients; drive results which lead to significant and sustainable improvements in client satisfactionOverall accountability for the timely and accurate resolution of operational client requests and issues (including quality performance, feasibility investigations, structural changes, new deliverables setups)Build positive relationships e. g. to effectively facilitate meetings, provide support, and remove obstacles through networkingHandle regular weekly/monthly calls with client for operational topics incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.Communicate on projects at client level, incl. discuss technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.Cooperate closely with operations groups to resolve client queries through an efficient workflowContribute in solving elements of regional and global client's requests through collaboration with other countriesOwn direct client communication on operational topics triaged by L1Suggest pro-actively solutions for simpler, more enduring and cost-efficient database production for NIQRequirements:Work experience:Minimum work experience in client facing roles to be able to understand client requirements and execute relevant actions towards clients:Education:Higher education or equivalent experienceRequirements:Combination of operational skills and client orientation, demonstrates willingness to understand operational “end-to-end” processes and able to translate business expectations into technical specificationsGood relationship management skills to effectively liaise with commercial, clients and various operational teamsWell-developed analytical skills and very good attention to detailsProactive attitude in recommending suitable solutions, demonstrates a “Can-Do” & results-oriented attitudeIndependent in executing tasks, driving progress and working out solutionsAbility to work effectively in a team to achieve goals togetherProblem solving skillsTime management skillsStrong communication, both verbal and written, easiness in presenting complex operational topics in a simple wayGood Excel knowledge is a mustGood knowledge of EnglishSalary: 23 600 EUR to 31 222 EUR gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations.We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on:LinkedIn|Instagram|Twitter|FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. 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