📍 London - Hybrid. 2 days per week in our London office, 3 days remote / work from home (40 hour week) 🚆 Monthly travel to one of our other offices (Sheffield/Lincoln) is essential.✴ All travel and accommodation costs to non-base office locations are fully covered.
We've spent the last three years transforming how our People Team operates. Now we're looking for someone to own the machine and work out what comes next! About the role We're looking for a People Operations Lead to own the operating layer of our People function, managing our People Operations Specialist and reporting directly to our People Director. This isn't a traditional HR Operations role, and we're not looking for someone to simply keep existing processes running. We want someone who's curious about how and why things work - someone who spots friction, interrogates the data, challenges the way we've always done things and builds something better. You'll own our People operations, systems and data across the end-to-end colleague lifecycle - from onboarding, offboarding and Right to Work through to colleague requests, payroll processes, benefits and compliance. You'll make sure the fundamentals run brilliantly while continuously looking for ways to simplify, automate and improve them. Data is a big part of this role. We need someone who's genuinely at home in the numbers - happy getting into a complex spreadsheet, reconciling different data sources, spotting inconsistencies and using data to understand what's happening rather than simply reporting what it says. You'll also take significant ownership of our reward infrastructure, including quarterly pay reviews, salary benchmarking and banding, benefits and gender pay gap reporting. And increasingly, you'll help us answer a bigger question: what work should technology be doing for us? We're already exploring how AI and automation can remove repetitive work across People Operations. You don't need to arrive as an AI expert, but you do need to be curious, willing to experiment and excited about what technology could make better. If you get a kick out of taking something that already works, understanding it properly and making it simpler, smarter and better, we'd love to hear from you. Who are you? You're probably someone who sees People Operations a little differently. You care about delivering a brilliant colleague experience, but you're just as interested in the systems, data and processes underneath it. Numbers don't scare you - quite the opposite. You don't accept a seven-step process because it's always had seven steps. You want to understand why it's there, whether we still need it and what would happen if we did it differently. In practice:
What we need from you
It would also be great if you have:
A particular HR qualification. We care much more about what you've actually built, improved and owned than whether you have CIPD after your name. Our mission:
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)! A full job spec is available on request. Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment. Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application. \\ Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. No agencies please - we have tried and trusted partners we would turn to should we require support.
