People Operations Specialist

Why this role exists

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Matter Labs is building category-defining infrastructure in one of the most competitive industries in the world. That requires exceptional talent density and clear ownership .

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We are strengthening our People function with additional ownership and proactive capacity .

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This role exists to:

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• Increaseproactivity, speed, and qualityacross People Operations
• Add ahigh-agency operator (“Live Player”)who identifies problems early and drives them to resolution
• Strengthen frontline People support while raising the bar on execution and judgment
• Provide flexible generalist capacity within the People team (part-time or full-time, depending on fit)

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What you’ll own

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Frontline People Support

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• Act as thefirst point of contactfor People-related topics across the company
• Co-Own People Operations issues end-to-end: diagnose root cause, resolve, document, close
• Handle day to day People topics with discretion, clarity, and sound judgment
• Translate People policies intoclear, practical guidance(no HR jargon)

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People Operations & Systems

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• MaintainHiBobas a clean, accurate source of truth (data, workflows, lifecycle events)
• Own and coordinate theemployee onboarding experience
• Support and co-maintainLeapsome(performance cycles, feedback, calibration prep)
• Ensure employee records, processes, and systems areaccurate, compliant, and up to date
• Support new compensation model implementation
• Proactively identify gaps, inefficiencies, and failure points in People Ops

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Process, Documentation & Scale

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• Document Standard Operating Procedures (SOPs) for the People Team and self-service resources for team members
• Ruthlessly simplify processes:add 1, cut 2
• Improve response times, clarity, and predictability of People workflows
• Build processes that scale without adding unnecessary complexity or headcount

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Business & HRBP Support

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• Support our Head of People, Head HRBP and managers with:
• Analyze People data and surfaceactionable insights(not vanity dashboards)
• Support ad-hoc and routine projects across the People team

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Who this role is perfect for

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• AHR Generalistwho wantsreal ownership
• Asenior operatorwith strong People instincts looking for ahigh-impact role
• Someone who naturally operates withhigh agency, doesn’t wait to be asked, and closes loops
• Someone who thrives in aremote-first, fast-moving, low-process environment
• Someone who is comfortable operating inconstant motion, flexibly taking on new work and paths as the business changes

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Must-have qualifications

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• 5+ years of relevant HR / People experience, including3+ years in a start up / tech organisation
• Experience supporting a100+ remote-first, global, multicultural team
• Hands-on experience with: HiBob(or comparable HRIS)Leapsomeor similar performance management tools
• HiBob(or comparable HRIS)
• Leapsomeor similar performance management tools
• Strong operational judgment and critical thinking
• Strong attention to detail
• Excellent written and verbal communication (Notion, Slack, Google Workspace)
• Ability to understand business priorities and translate them into People solutions
• High integrity and discretion when handling sensitive information

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Nice to have

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• Exposure to crypto / Web3 environments
• Comfortable with on-chain basics (wallets, transactions, tokens)
• Technical curiosity: AI tools, automation, light scripting, macros, “vibe coding”
• Prior experience wearingboth ops and light HRBP hats