Senior Customer Success ManagerFull-timeCompany DescriptionWe're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.Find us on Instagram: @optimizelyJob DescriptionThe role of the Senior Customer Success Manager (CSM) will be accountable for driving customer success, leading renewals, creating qualified upsell leads and overall relationship management within the assigned client base.As a Senior CSM within the organization, this role will be responsible for driving growth while demonstrating the ability to adapt to changing market and customer demands. The Senior CSM will be responsible for identifying new software and services opportunities within assigned client base while driving increasing renewals performance. This role will be accountable for driving financial performance including revenue and margin growthActively prospect and grow existing customers recurring revenue within the customer baseUp-sell Education and Expert Services and Cross-sell additional productsAchieve and exceed sales objectives within defined accounts and assigned territoryEngage, strategize, and cultivate deep relationships with senior level executives at client companiesManage renewal pipeline and provide timely and accurate forecast reportsMaintain professional and technical knowledge of Optimizely' s Commerce productsProactively provide smart client research and industry specific informationPerform sales presentations to position products and services to the customer’s specific needsIdentify, develop, and maintain long-term constructive and effective client relationshipsMaintain contact regular contact with client regarding account direction, project management issues through QBR’s and scheduled meetingsEstablish and maintain role as client advisorMaintain an in-depth understanding of financial status of accounts at all timesBecome a single point of contact for customers, partners, and internal sales for services opportunitiesQualificationsHighly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needsStrong customer empathy and desire for own company’s financial revenue growthDemonstrated success using solid oral and written communication and presentation skills to achieve account and sales resultsMore than 5 years of experience working in a client facing environmentVery good technical understandingBasic Commercial understanding and experienceAbility to act autonomouslyVery good presentation and communication skillsStrong negotiation skillsHigh level of energy & enthusiasm for Internet MarketingOther digital / direct marketing disciplines an advantageKnowledge of CRM tools (i.e. Salesforce and Gainsight)Ability to work effectively on multiple projectsA passion for people, able to use your initiative and willing to go the extra mileHave a “Can Do” attitudeExcellent written and verbal communication skillsConfident, self-motivated and driven to achieveExperience in Customer Success operations in the digital marketing industryExcellent planning and organizational skillsInterpersonal and communication skillsThe ability to work effective across all parts of the organizationDeep understanding of value drivers in a recurring revenue companyAnalytical and process orientedFlexibility in scheduling, occasional travel might be requiredAdditional InformationAll your information will be kept confidential according to EEO guidelines.At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
About Optimizely
