Senior Director, Client Relationship Management (Preferred candidates will reside in the Northeast)

Senior Director, Client Relationship Management (Preferred candidates will reside in the Northeast)Full-timeEmployee Status: RegularRole Type: HomeJob Posting - Salary Range: $157,667 - $283,801Department: Customer ServiceFlexible Time Off: 20 DaysSchedule: Full TimeShift: Day ShiftCompensation: USD139844- USD189299- yearlyCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Job DescriptionAs the Senior Director, Client Relationship Management, you will lead a team, responsible for building trusted, long-term relationships with Experian Health clients. You will set the strategy and operating standards for the assigned client portfolio, with client satisfaction as the primary focus.At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Experian Health Client Organization.Team Leadership and DevelopmentClient Satisfaction and RetentionPortfolio Strategy and GovernanceExecutive Client RelationshipsEscalation LeadershipCross-Functional PartnershipRevenue Protection and GrowthClient Value and Product AdoptionOperational ExcellencePerformance ManagementWorkforce PlanningContinuous ImprovementQualificationsTravel 25%-30%Bachelor's degree beneficial7+ years' experience in client relationship management, client success, healthcare technology, revenue cycle within healthcare revenue cycle5+ years' people leadership experience, including responsibility for coaching, performance management, and team development5+ year's experience leading a complex client portfolio, executive relationships, escalations, retention efforts, and projects.5+ years' experience provider-side healthcare or healthcare revenue cycle experienceProficient in SalesforceDemonstrated use of generative artificial intelligence tools, such as Microsoft Copilot or Claude, to improve team productivity, analysis, communication, and client service while following company data and security requirements.5+ years' experience with healthcare revenue cycle and needs of healthcare providers. Both patient access and back-end revenue cycle (claims, claim status, denials, appeals) knowledge will prioritize candidate pool.Additional InformationOur uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Benefits/Perks:Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here:https://myexperianbenefits.com/Recruitment Fraud Awareness- Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.comemail address.Experian will never ask candidates to make any paymentas part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visitexperian.com/careers.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice