Softline_Customer Service - Order Controller

Softline\_Customer Service - Order ControllerFull-timeCompany DescriptionSGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.Job DescriptionRole's ObjectiveFully following work procedure and timely & well control related document and job record.Provide excellent customer services to satisfy clients’ need.Be able to manage on-process order status.Skill of dealing with variable & challenging situations.Specific ResponsibilitiesSample pick up request.Give guideline to client how to fulfill a test application formCheck Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing.Register job into company softwareClarify unclear information of testing program with Key Account MangerPrepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.Check client payment status (contract or in advance) & updated report release statusHandle client queries (collect information/ advice from related team(s))Handle client complaintHandle internal query on order status.Provide correct PI to Admin team for invoicingDeliver company service to clientAble to satisfy client's need within scope of jobWilling on handling a new request/ procedure.Able to cooperate with other teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement.Will be received client's complaint & in front of challenging situations.Able to deal with hard situation & have skill to soften it & seek for a solution to maintan client's retention.Other duties upon requestedQualificationsUniversity or above (Chemical or Textile/ garment industry)Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)Fluently using EnglishGood at Microsoft Office (Word, Excell, Outlook, Power Point)Strong social intelligence and influencing skillAdditional InformationCarefulTrustworthySystematic thinkingSituation behavior skillActive & willing to handle new thingsBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice