Solutions Engineer

The Job

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The Customer Support and Operations department plays a vital role in ensuring the smooth operation and peak performance of Logpoint production farms. In this role, you will work closely with diverse customers to understand their infrastructure and deliver optimal deployment solutions for Logpoint installations. You will contribute through documentation, customer sessions, demos, and training—going beyond troubleshooting to integrate systems and protocols with our advanced SIEM platform.

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What You Will Be Doing:

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• Communicate effectively with customers on defined technical tasks and scope.
• Work confidently and independently on assigned technical tasks, while collaborating efficiently with the local and global teams.
• Assist customers in using, integrating and troubleshooting various systems and protocols with our SIEM, SOAR and NDR products.
• Understand and adopt all documented practices, processes, and policies.
• Provide feedback on areas for improvement in product documentation and internal/external knowledge articles.
• Collaborate with internal teams beyond your immediate team – that includes engineering, product, customer success engineering, and sales.
• Participate in customer sessions, demos, and training to support deployment and adoption.
• Use, debug and improve operational scripts and automations as needed.

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What You Bring to the Table:

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• A strong sense of quality and attention to detail.
• Proactive and self-initiating approach.
• Strong analytical and problem-solving skills.
• Ability to work under tight deadlines in dynamic environments.
• Energetic, collaborative, and aligned with our values—Collaboration, Passion, and Impact.

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Your Skills and Experience:

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• Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent.
• Professional experience in IT Operations, Technical Customer Support, IT Support, System engineering or related functions for 1-2 years.
• Professional communication both in Danish and English.
• Good knowledge of OS and *nix-like OS.
• Strong understanding of network and network security concepts.
• Knowledge of web vulnerabilities and security practices.
• Good fundamental knowledge of programming skills in any language(eg. Python/Java/Go).
• Certifications such as RHCE, CCNA, or CEH would be considered as a plus.

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Why you would love working at Logpoint:

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We’re on a growth journey, and we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and inclusive atmosphere with great opportunities for personal growth and development.

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At the heart of everything we do is our values: Collaboration, Passion and Impact. These values are not just words but our way of living. By design, we push to create a culture that is dynamic, positive, and contagious. Where each person can show up as their true self, knowing they are valued, heard, and respected.

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Here at Logpoint, you won’t just be solving technical problems, but as a part of our diverse and passionate global team, you’ll be joining a company dedicated to shaping the future of cybersecurity solutions.

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Get to know Logpoint:

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Headquartered in Copenhagen, Denmark, with offices across Europe, the USA, and Asia, Logpoint is a multinational and multicultural cybersecurity company. Logpoint safeguards society in a digital world by helping customers and Managed Security Service Providers (MSSPs) detect cyberattacks. Combining reliable technology with a deep understanding of cybersecurity challenges, we make security operations easier, giving organizations the freedom to progress.

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We’re on a mission. We want to detect every cyberattack. It’s a bold mission. Some might even say it cannot be done. We’re aiming to prove otherwise. Logpoint’s SIEM and NDR technologies improve visibility and give a multi-layered approach to cybersecurity that helps customers and MSSPs navigate the complex threat landscape.

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Ready to apply?

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We are interviewing candidates on an ongoing basis, so click “Apply for This Job”, and we will get back to you directly.

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If you have any questions about this position, please send an email to the People and Culture Team at [email protected] .