Ditto is the new brand that is evolving Customer Identity Access Management with privacy-first digital identity, using cryptographic and zero-knowledge proofs to secure everyday customer journeys. Our platform helps global brands move beyond passwords and point solutions to seamless experiences that feel instant for users and safe for the business. We don’t just fight fraud or tick compliance boxes. We replace clunky, repetitive checks with fast, privacy-first authentication rooted in cryptographic certainty – so customers move quickly, transact with confidence, and keep coming back.
Behind the platform is a team of curious builders and bold thinkers who see identity as the engine of digital business. We collaborate across borders and design with people in mind – from CISOs and product leaders to the customers they serve. If you’re ready to help organisations move from identity friction to identity freedom, this is where you can shape what’s next.
The Role
We're looking for a technical customer success manager focused on digital identity, authentication, and security to help scale our global customer base, starting with Europe and regulated industries.
This is an early, high‑impact role. You won’t be joining a fully built customer success function—you'll be helping create it. The position operates inside customers’ authentication and security stack and requires the ability to engage credibly with security architects, fraud teams, compliance stakeholders, and CISOs while still rolling up your sleeves to solve real operational problems day to day.
You will act as the trusted advisor after deployment, ensuring customers successfully implement, operate, and expand the Uniken (Ditto) identity platform across onboarding, authentication, fraud prevention, and regulatory use cases.
The role blends technical consulting, operational ownership, and commercial awareness. You will work closely with Product, Engineering, and Sales to translate real‑world usage into customer value, product improvements, and expansion opportunities.
If you prefer structure, playbooks, and clearly defined boundaries — this is not that role. If you enjoy building processes, solving messy problems, and becoming indispensable to customers — this is exactly that role.
What You’ll Do
Customer Implementation & Adoption
Operational Security Ownership
Identity & Authentication Advisory
Engage customers on real identity problems, including:
Commercial & Expansion Support
Build the Customer Success Function
How Success Is Measured
Required Experience
Technical Knowledge (you don’t need all, but several matter)
Nice to Have
Who Will Succeed Here
Why join Ditto?
Digital identity is becoming central to how businesses grow, how services are delivered, and how trust is built online. Ditto is supporting the infrastructure behind that shift — helping organisations verify customers, reduce friction, strengthen security, and orchestrate trusted digital experiences. That means the work matters. And so does the story around it. This is an opportunity to join a growing company, with a new brand, and help define how we take that story to market. You’ll work closely with senior stakeholders across product, marketing, and commercial teams. You’ll shape messaging that supports growth today, while helping position Ditto for the market opportunities ahead. The future is moving towards more secure, privacy-first digital interactions. Ditto is shaping that future now. If you’re energised by complex products, sharp messaging, and the chance to make a visible impact in a growing business with a new brand, we’d love to hear from you.
What we offer
• 25 days holiday plus bank holidays
• Life Insurance
• Up to 16 weeks fully paid parental leave
• Private Medical Insurance including dental and optical cover
