Technical Product Manager, Legal AI and PlatformsFull-timeEmployee Type: RegularRegion: AMS - North America and CanadaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionServiceNow's legal team runs on ServiceNow. NDAs, procurement contracts, conflict checks, and requests for legal advice all move through our own platform.You'll own a portfolio of AI and platform initiatives for our legal technology team within the Global Business Services Experience team. The goal: give attorneys and legal professionals their time back. Fewer routine requests land on their desks. The ones that do get answered faster. And legal data is structured so AI agents can do useful work with it.You won't hand requirements to engineering and move on. You'll prototype with AI, prove what works, and partner with our Product organization to turn the best of what we build into features our customers use. This is where we put AI to work for people, starting with our own.What you get to do in this role:Own the roadmapOwn a multi-quarter roadmap for legal AI and platform initiatives across Contract Management Pro, Legal Service Delivery, and connected systemsPlan each quarter in epics, then deliver through iterative development, testing, and production releaseWrite epics, user stories, technical spikes, acceptance criteria, and solution approach documents that engineers can build fromPrioritize a busy backlog with clear tradeoffs, and say no when it mattersLead discovery with legal and business teams, identify opportunities to improve workflows, and translate them into prioritized product requirements and measurable outcomesBuild AI agents legal teams trustDesign and deliver AI agents for legal work, such as advice and counsel recommendations, contract redlining against our standard terms, request intake and triage, and contract reviewDecide how agents retrieve knowledge, when people review their output, and how feedback improves them over timeUse out-of-the-box and Now Assist capabilities first, and build custom only when the platform can't do the jobBuild quick prototypes to test AI performance and get stakeholder agreement before committing to a full buildMake sure anything headed to production gets engineering review and hardeningProve it worksDefine evaluation criteria, test sets, and pass thresholds before any AI feature reaches productionRun model and vendor evaluations without locking into a single model or providerBuild and own value models (hours saved, request volume, cycle time) and report AI impact to senior leadership monthly and quarterlyEstablish baselines and measure adoption, cycle time, quality, and realized productivity improvements after launchPartner across ServiceNowPartner with our Product organization to co-develop and validate enhancements for potential inclusion in customer-facing platform releasesBring feedback from our own legal team into product roadmapsAlign Legal, Procurement, Compliance, Product, Engineering, and Digital Technology stakeholders on shared prioritiesWork alongside business process managers and engineers in a shared delivery modelQualificationsTo be successful in this role you have:5+ years in technical product management, including ownership of a multi-quarter roadmapExperience with enterprise workflow platformsExperience shipping generative or agentic AI features, including LLM behavior, retrieval, and prompt designExperience defining evaluation methods for AI applications, including output quality, groundedness, task completion, and appropriate human reviewExperience on agile teams writing epics and user stories that engineers build fromClear executive communication: you can sum up portfolio status, value, and risk in a few slidesStrong stakeholder management across legal, business, and technical teamsPreferredExperience with ServiceNow Contract Management Pro or Legal Service DeliveryExperience with legal, contract, or procurement workflowsHands-on experience with Now Assist or ServiceNow AI AgentsExperience with other contract lifecycle management or legal AI platformsExperience co-developing with a product organization or serving as a design partner for a software productExperience with AI-native or prototype-first developmentFD21For positions in this location, we offer a base pay of $131,600 - $230,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
