Technical Support Analyst with FrenchFull-timeCompany DescriptionAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.Job DescriptionAre you a French speaker who enjoys helping people, solving problems, and learning how technology works behind the scenes? Join Quadient as aTechnical Support Analyst with Frenchand become part of our Payment Operations Support team.In this role, you’ll help customers and payment providers resolve payment-related questions and issues, making sure every case is handled accurately and professionally. You don't need to be a payments expert already – we'll help you learn our systems, processes, and payment solutions. What matters most is your curiosity, communication skills, attention to detail, and willingness to learn.This is a great opportunity to start or develop your career in technical support and payment operations within an international technology company.Support customers and payment providers:Respond to payment-related questions and support requests, primarily through email and our Salesforce ticketing system.Investigate payment issues:Help identify and troubleshoot common issues, such as failed, delayed, returned, or duplicate payments.Manage support cases:Register, categorize, prioritize, and document cases accurately, keeping track of next steps and progress.Keep communication clear:Provide timely, friendly, and professional updates in both French and English, ensuring customers know what's happening.Work with payment information:Review transaction details and supporting information to help understand and resolve payment exceptions.Know when to escalate:Recognize issues that require additional expertise and pass them to the appropriate colleagues with all relevant information.Build your knowledge:Learn about Quadient's payment solutions, payment providers, payment methods, and operational processes.Collaborate internationally:Work with colleagues across the Payment Operations Support team and other teams to deliver a reliable payment experience.QualificationsFluentFrench, both written and spoken.Good command ofEnglish, including strong written communication skills.A general interest in technology and confidence when working with different systems and applications.A customer-oriented mindset and the ability to communicate clearly and professionally.Good problem-solving skills, attention to detail, and a structured approach to your work.The ability to organize your tasks, manage multiple cases, and prioritize requests.A willingness to learn new tools, processes, and technical concepts.It would be great if you also have:Previous experience in customer support, technical support, or a help desk environment.Some knowledge of payment methods such as card, ACH, virtual card, or check payments.Experience with CRM or case management tools, such as Salesforce.Basic knowledge of accounts payable, accounts receivable, or banking operations.Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.Additional InformationRewards & BenefitsFlexible Work:Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.Endless Learning:Access global opportunities for growth through our 24/7 online learning platform.Inclusive Community:Join our Empowered Communities and engage in our Philanthropy program.Comprehensive Rewards:Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.Caring for Wellbeing:Access our complimentary employee assistance program for mental health support.Smart Work at QuadientAt Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.Be yourself at QuadientOur values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at[email protected]Quadient is an Equal Employment Opportunity Employer. \*: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.People. Connected.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
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