GoMining is looking for a VIP Support Manager to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.
Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn uncapped commission on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.
Responsibilities
- Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
- Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
- Track client requests through to resolution and keep satisfaction consistently high.
- Keep the CRM up to date by logging all interactions, requests and deals.
- Analyze client behavior and suggest ways to increase engagement and LTV.
- Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
- Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.
